ATP - Product Manager - Special Projects

At the Allegheny County Department of Human Services (DHS), we serve more than
200,000 residents each year and manage over $1 billion in essential services for the
County’s most vulnerable populations. We’ve built a national reputation for using data and
technology to make public services more effective, equitable, and human-centered—and
we’re continuing to grow.

We’re hiring a Senior Product Manager for Special Projects to lead high-impact initiatives
that strengthen how DHS and our partners deliver public services. These projects often sit
at the intersection of departments, agencies, and community providers—helping to
modernize processes, improve coordination, and test new approaches to service delivery.
This role sits within the Office of Analytics, Technology, and Planning (ATP).

About the Role

As a Senior Product Manager for Special Projects, you’ll guide the strategy, discovery, and
delivery of tools and systems that improve how residents, providers, and County staff
interact with critical services.

You’ll work on initiatives that often cross program or departmental boundaries—helping
teams clarify goals, map current workflows, and design practical solutions that make their
work easier and more effective. Some efforts will modernize existing processes or systems;
others will test new ways of collaborating across agencies or with providers.

You’ll be responsible for ensuring each project is grounded in user needs and operational
realities, balancing near-term improvements with longer-term opportunities for learning
and scale. You’ll work closely with designers, engineers, analysts, and program leaders to
define what success looks like and measure progress along the way.

Key Responsibilities

• Partner with internal and external stakeholders to identify pain points, define
problems, and align on goals for high-priority projects.

• Lead product discovery, scoping, and delivery—translating complex processes into
intuitive, user-centered solutions.
• Manage multiple concurrent projects that may vary in size, scope, and level of
technical maturity.
• Guide cross-functional teams (engineering, UX, data, operations) to deliver and
refine working solutions.
• Support or lead vendor selection and procurement processes, including developing
requirements, evaluating proposals, and managing implementation.
• Use rapid prototyping, workflow design, or low-tech pilots to validate concepts
before scaling.
• Communicate goals, decisions, and progress clearly to both technical and nontechnical audiences.
What We’re Looking For
• 5+ years of product management experience, including full lifecycle delivery from
discovery through launch.
• Strong facilitation and communication skills-able to translate between the needs of
program staff, community partners, and technical teams.
• Experience leading projects that involve external vendors, from RFP development
through implementation.
• Comfort navigating ambiguous, cross-sector problems and balancing strategic
vision with practical implementation.
• Skilled at identifying the smallest viable product or process change that can deliver
learning or impact.
• Experience designing or implementing technology-enabled public or nonprofit
programs is strongly preferred.
• Commitment to improving how government and community systems work for the
people they serve.

Application

This is a salaried role with benefits, reporting to our product leadership, and fully
embedded with the DHS team. Candidates will be formally employed by our staffing
partner, CAI.

WHY DHS?

You can make a big impact here. We stand out as one of the best human services
organizations in the country. But we need problem-solvers, innovators, and terrific leaders
to make sure we are smart in how we use our funding so that we reach the people who
most need our help to make lives better.
“DHS strives to be the kind of place where a diverse mix of talented people want to come to
grow and do their best work.”
-From the organization’s statement on Equity and Inclusion