CRM Lead Microsoft CE Application Development (Mostly Remote)

Job Description

Job Description

Job Title: CRM Lead Microsoft CE Application Development (Mostly Remote)
Job Code: PA 777784
Location: Remote (Occasional Onsite in Middletown, PA)
Contract Duration: Until 05/30/2026

About the Role:
The Commonwealth of Pennsylvania PTC is seeking a CRM Lead to architect, develop, and deliver Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role combines leadership, hands-on development, and strategic oversight of CRM, portal, and web applications as part of the UBOS project.

Key Responsibilities:

• Lead, mentor, and manage a team of CRM and full-stack developers.

• Architect and implement Microsoft CE customizations, Power Platform solutions, and AI/ML-driven business applications.

• Integrate CRM with ERP systems, payment gateways, IVR, ChatBOTs, and contact center systems.

• Oversee data migration to Microsoft CRM and ensure high-quality project delivery.

• Advise leadership on trends in Microsoft CE and provide technical guidance.

• Fully document technical and functional designs, test plans, and best practices.

• Attend quarterly onsite meetings and provide post go-live support as required.

Required Skills & Qualifications:

• 10+ years of experience in Microsoft CE application development as a lead developer or architect.

• Certified Microsoft Power Platform or Customer Engagement FastTrack Solution Architect.

• Strong experience deploying solutions using D365 CE and Power Platform leveraging AI & ML.

• Integration expertise with SAP ERP, payment gateways, social media, IVR, ChatBOTs, and contact center systems.

• Proven experience in high-volume contact center applications and data migration.

• Proficient with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and ADO Testing Module.

• Bachelors degree in business management, information systems, or equivalent experience.

Desired Skills:

• Experience with enterprise SAP projects.

• Knowledge of ITIL/ITSM practices.

• Microsoft MVP recognition in Business Applications, Power Apps, or CoPilot Studio is a plus.

Engagement Requirements:

• Remote work with occasional onsite presence in Middletown, PA.

• Equipment pickup and orientation onsite; quarterly onsite meetings.

• Post go-live support may require short onsite assignments.

How to Apply:
If you meet the qualifications and are ready to lead cutting-edge Microsoft CE projects, please apply today!

This is a remote position.