Call Center Representative
- Health, dental, vision, life, and disability insurance options.
- 401(k) with company match.
- Health savings account (HSA) option.
- Paid holidays.
- Employee discounts.
- Convert incoming customer calls into booked service appointments.
- Respond promptly and professionally to customer inquiries via phone, email, and in person, ensuring clear communication and exceptional service at every touchpoint.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Collaborate closely with dispatchers and project managers to ensure efficient project scheduling, minimize downtime, and maximize technician productivity.
- Make outbound calls to new and existing clients to schedule appointments, confirm details, and ensure a smooth service experience.
- Respond to customer requests, resolving issues and promoting the brand.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Availability to work full-time, Monday through Friday from 8 AM to 4:30 PM, and on-site in the office daily.
- Prior experience in a customer service or call center role, preferably within the plumbing, HVAC, or home services industry.
- Excellent verbal and written communication skills with a friendly, professional demeanor.
- Strong multitasking and organizational skills to succeed in a fast-paced environment.
- Ability to deliver scripted messaging in a natural, engaging, and authentic tone.
- Skilled in handling customer concerns with empathy, patience, and effective problem-solving.
- Proficient in CRM platforms, scheduling software, and Microsoft Office Suite.
- High attention to detail with accurate data entry and record-keeping.
- Collaborative approach with the ability to coordinate effectively with dispatchers, technicians, and project managers.
- Reliable, punctual, and dedicated to providing outstanding customer service.
Recommended Jobs
Restaurant General Manager
A Healthier Future Starts With You As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver e…
Maintenance Manager- US
Overview: Shearer’s Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Sh…
Production Glass Coating Operator
Your Contribution Verify glass types in preparation for proper cleaning or coating sequence Prepare glass for inspection and dip cleaning from predetermined procedures Precision bevels glass…
Professional & Technical Writer
Position Overview: The Professional & Technical Writer will be responsible for developing a wide range of documentation for internal and external audiences (including content for digital channels,…
Pediatric Urologist Needed to Join Larger Group in Western PA City Location
Tertiary care facility in western Pennsylvania has an opening for a Pediatric Urologist. Work at one hospital with group of four urologists and three Physician Assistants. Ambulatory Surgery Center f…
Gaming Associate Attorney - Litigation (Multi-City)
Join a high-performing California law firm where IP work isn’t just about filing — it’s about strategy, growth, and creating competitive advantage for clients. We’re seeking a creative and business-m…
Non-Invasive Cardiologist Sought for Western PA - Between Erie and Pittsburgh
Non-Invasive Cardiologist sought for employed opportunity in western PA. Join 3 existing physicians in a full service cardiology group with on call of 1:4. Nuclear, echo, and vascular certified progr…