Technical Support Analyst

job summary:
The technician will investigate and respond to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users in the most efficient manner available.

May include after-hours support

location: Moon township, Pennsylvania
job type: Contract
salary: $22.00 - 22.50 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
The Technical Support Analyst II is a customer centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Responsibilities include handling multiple communication channels for support requests from end users including incoming calls, tickets within the ServiceNow ticketing system, instant message and email (both Microsoft & Google) to record and resolve reported incidents, service requests, and access requests within agreed service levels. The technician will investigate and respond to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users in the most efficient manner available.

May include after-hours support

qualifications:
We are partnering with a leading organization to find a dedicated Technical Support Analyst who takes pride in delivering seamless IT experiences. In this role, you will be the primary point of contact for investigating and resolving support requests. Following established, high-standard processes, your mission will be to restore critical services with maximum efficiency.

What You'll Do:

Investigate and respond to a variety of hardware and software support requests.

Adhere to documented procedures to ensure consistent service delivery and fulfillment.

Restore IT services for end users, prioritizing speed and accuracy to minimize downtime.

Note: This role includes occasional after-hours support to ensure our 24/7 operations stay on track.

#LI-Hybrid

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.