Remote Salesforce Business Analyst

Job Description

Insight Global is seeking a fully remote Salesforce Business Analyst to join the Commercial Sales Operations team at a worldwide simulation software company. This team shepherds the business users through the process of requesting and implementing accurate requests and changes as it relates to Salesforce and documentation of operational processes. This team is responsible for gathering business requirements from the 3500+ users including direct and indirect channel partner users. The team consists of product owners/BA's/System Administrators/Change Administrators. Functioning as a business analyst and administrator, this role will be responsible for translating business requirements to provide recommendations, best practice, and deliver solutions that provide actionable insights while also executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Key Duties and Responsibilities:

• Partnering with process architect/product owner - meet daily/weekly

• Join requirements gathering sessions - have all the deliverables ready

• Work with process architects with what the tech team can work on

• Process mapping

• Crafting user stories with acceptance criteria

• Validating testing - testing support - UAT + creating test scripts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years of exp. as a business analyst

• Leading requirements gathering sessions, creating clear deliverables, executing on those deliverables, etc.

• 1 year of experience with a Salesforce Project

o Integration/implementation salesforce projects

• Experience with Salescloud

• Exp. w/ user acceptance testing (UAT) - Salesforce Certifications

• Salesforce CPQ Experience

• VIZIO Exp

• JIRA or ADO experience

• Transformation or migration projects in the GTM space