Transportation Planner Specialist 2

Clinical Supplies PM

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are seeking a self-motivated and detail-oriented Transportation Planner Specialist II to support transportation planning, shipment execution, and logistics coordination for clinical supply and pharmaceutical product movement. This role is responsible for tracking and tracing shipments, monitoring carrier updates, managing transportation exceptions, supporting routing strategies, and ensuring accurate and timely data entry across transportation and enterprise systems.

The ideal candidate will be comfortable working independently, driving tasks to completion in ambiguous situations, and collaborating across multiple functions to support business objectives. This position requires strong communication, project management, analytical thinking, and problem-solving skills, along with experience using ERP, TMS, and Microsoft Office tools.

What You Will Do:

As a Transportation Planner Specialist II , your day-to-day responsibilities will include:

Transportation Planning & Shipment Execution

• Track and trace shipments across assigned transportation lanes to ensure timely delivery and adherence to routing plans.

• Monitor carrier portals, emails, and EDI updates for shipment status, exceptions, and service-related issues.

• Proactively update shipment milestones in TMS and ERP systems to maintain accurate and timely transportation data.

• Support and/or execute booking arrangements according to routing guides for Distribution Centers and ad-hoc business requestors.

• Expedite urgent or aging orders to support on-time performance.

Exception Management & Issue Resolution

• Identify transportation exceptions such as missed pickups, delays, damages, service failures, or capacity constraints.

• Initiate corrective actions and follow established escalation pathways to resolve transportation issues.

• Document escalations, root causes, and resolutions in the appropriate case or ticketing system.

• Perform root cause analysis on service failures using data review and process mapping.

• Identify systemic drivers of transportation issues and propose corrective actions to improve performance.

Customs, Compliance & Documentation Support

• Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada.

• Ensure transportation-related documentation is accurate, timely, and aligned with business and compliance expectations.

• Support shipment execution while working closely with Trade Compliance, Logistics, and external partners.

Cross-Functional Collaboration

• Collaborate with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners to support transportation activities.

• Provide courteous and timely responses to internal and external inquiries through email, phone, and chat.

• Communicate shipment updates, risks, and resolution plans to appropriate stakeholders.

• Work across functions to support business objectives and ensure alignment with supply chain needs.

Process Improvement & Project Support

• Support the development and maintenance of routing strategies and lead-time management.

• Serve as a functional area subject matter expert for transportation-related initiatives and projects.

• Support quarterly business reviews with carriers and business units.

• Drive tasks to completion, including work that requires autonomy, judgment, and the ability to navigate ambiguity.

Your Profile:

You will have a strong foundation in clinical supplies and logistics, with the experience to work independently and guide others.

• Bachelor’s degree preferred; candidates with relevant experience may also be considered.

• Minimum of 3+ years of related experience with a degree.

• Candidates without a degree should have 6+ years of relevant experience.

• Strong communication and project management skills.

• Ability to collaborate effectively across functions and teams.

• Strong analytical thinking and problem-solving capabilities.

• Detail-oriented with strong organizational skills.

• Advanced proficiency with software tools, including ERP, TMS, and Microsoft Office tools.

• Ability to make higher-level connections within the function and understand how transportation activities impact broader supply chain outcomes.

• Self-motivated with the ability to mentor others and contribute to team development.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply