Customer Service Representative

About the job Customer Service Representative

This is a remote position.

At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you.

The ideal Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns, and complaints by phone and Internet.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities

• Manage and prioritize multiple concerns simultaneously.
• Provide the appropriate and correct information to incoming customer order status and product knowledge requests.
• A positive attitude, even when faced with misplaced criticism or frustration.
• The ability to learn quickly and move on from both success and failure.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with the credit department to resolve disputed credit items.
• Provide timely feedback to company management regarding challenges or customer concerns.
• Partnership with the sales team to meet and exceed customer service expectations.
• Listen, document, and help resolve conflicts with customers.
• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Requirements

• Previous customer service experience is a plus but not required.
• Computer experience and aptitude.
• Previous experience with corporate phone systems or switchboards.
• Patience in dealing with confused or irate customers.
• Problem-solving skills, and the ability to think under pressure.
• Commitment to continual education about the company, products, and services.
• Must have computer.
• Some troubleshooting may be required depending on the customer scenario.
• Bi-lingual is a plus!
• A background check and proof of identification are required. Applicants must reside in the United States and be 18 years or older.
• This position is a virtual (at home) position in which the individual must have or provide their own equipment. No equipment will be provided.
• VOIP headset required for class and for servicing – A wired headset (wireless NOT allowed). Some clients require a physical phone line but not all.
• Some clients require a drug screening.
• You are required to serve a minimum of 15 hours weekly.