Route Helper - UniFirst (Harrisburg, PA\/ Stratford, CT)

At UniFirst, we Always Deliver —for our customers and our people. Join us as a Route Helper and play a key role in supporting our Service Department. In this role, you’ll work alongside Route Service Representatives (RSRs) to help load and unload trucks, deliver and pick up customer garments and products, maintain vehicle safety, and cover routes when needed. When covering a route, you’ll drive a company vehicle to service customer stops along an assigned route, building relationships and ensuring exceptional service.

What Your Role Entails
• Support Daily Service Operations: Assist RSRs with loading and unloading vehicles, counting and inspecting garments, and scanning garments and products for accuracy.
• Deliver & Pick Up with Care: Transport clean garments and products to customers, pick up soiled items, and ensure accurate invoice inventories.
• Provide Route Coverage When Needed: Drive a company vehicle along an assigned route, servicing customers in a professional and timely manner.
• Engage with Customers: Build relationships by effectively communicating with customers, resolving concerns on the spot, and ensuring a clean, orderly work area at customer sites.
• Maintain Safety Standards: Perform daily vehicle inspections, keep trucks clean inside and out, and follow all DOT, company, and road safety regulations.
• Assist with Accounts Receivable: Collect cash and charge payments, obtain signatures, and complete required paperwork accurately.
• Contribute to Service Success: Work closely with service leadership to keep routes running smoothly, uphold customer satisfaction, and maintain operational efficiency.

Core Competencies
• Customer-Centric Mindset: Deliver excellent service that builds trust and loyalty with every interaction.
• Time Management & Efficiency: Keep routes on schedule while maintaining accuracy and professionalism.
• Safety & Responsibility: Follow all safety protocols, maintain vehicle readiness, and uphold UniFirst’s high standards for safe operations.
• Dependability & Teamwork: Arrive ready to contribute, collaborate with teammates, and deliver on every commitment.

Why You’ll Enjoy This Role
• Variety in Your Day: From assisting RSRs to covering routes, each day brings new challenges and opportunities.
• Make a Direct Impact: Your work ensures customers get what they need, keeps routes on track, and supports the success of the Service Department.
• Hands-On, Active Work: Stay on the move every day—help load and unload trucks, service routes, and keep operations running smoothly.

Qualifications

What You Bring to UniFirst
• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:
• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success.
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [email protected] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.