Enterprise Integration Solution Architect and Business Development Lead - Customer Success

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Role Overview

As part of the Consumption & Excellence Office within the Global SAP BTP Global CRO Organization, this role is focused on driving post-sales success, domain maturity, and consumption and expansion growth for SAP Integration Suite on SAP BTP across all regions with specific focus on North America and Europe. This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.


The Domain Champion works cross-functionally with Customer Success, Sales, Services and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE-sponsored and regional programs, while overall delivering and overachieving Integration Suite Consumption and Expansion targets. Further would play a key role in shaping the domain globally through insight and collaboration, while driving execution and relevance regionally

Direct experience with SAP BTP is not a strict requirement but is highly recommended. We’re particularly interested in candidates with strong Integration Suite, PI/PO, Event Driven Architecture and other Integration Platform backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem

Purpose & Objectives

• Act as a global enterprise integration solution architect and business development lead for Integration Suite and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide regions and Market Units in executing domain-specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.
• Own and evolve domain maturity models, consumption patterns, and best practice playbooks used by regional field teams.
• Provide thought leadership in how enterprise Integration, API Management and Event Driven Architecture use cases are realized through SAP BTP
• Provide thought leadership on role of integration suite for Enterprise Automation and Agentic AI

Key Outcomes

• Increase domain maturity and platform adoption through structured FRE-based engagements.
• Guide and support regions in creating and executing Integration Suite consumption plans to drive and overachieve Consumption and Expansion targets
• Shape and maintain a validated pipeline of domain-aligned consumption opportunities and recovery plans.
• Deliver architectural guidance, either directly or by connecting customer teams with the right expert networks.
• Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units
• Contribute to accurate Consumption and Expansion forecasting and impact analysis through reporting and collaboration with regional leade

Responsibilities & Tasks

• Domain Expertise & Field Support: Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.
• Recovery Planning & Risk Mitigation: Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization.
• Cross-Functional Collaboration: Act as the regional point of contact for Integration domain topics, collaborating with Sales, GTM, CSM, and Product teams.
• Consumption Opportunity Lifecycle: Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post-engagement impact
• Campaign Oversight: Own and support domain-aligned campaigns and programs with regional and global marketing.
• Reporting & Feedback: Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and shape the FRE domain tooling

Qualifications & Competencies Required

• Bachelor’s degree (MBA preferred)
• 10+ years of experience in enterprise software, cloud platforms, or AI-enabled development
• A track record of shaping the domain agenda through visionary thinking, with a proven ability to influence through insights, frameworks, and active engagement with leadership

Technical Expertise

• Hands-on experience in:
  • Integration Development, including Event Driven Architecture
  • Designing and building API Governance and Policies
  • Competiitive Integration platform knowledge is highly preferred
• Exposure to Agentic AI concepts and orchestration frameworks
• Strong communication and architecture influencing skills in customer-facing setting

Nice to Have

• Experience with SAP PI/PO, Integration Suite, Solace (Advanced Event Mesh) and any competitive iPaaS solution. Understanding of SAP’s BTP strategy and FRE maturity models (L1–L5)
• Development experience with other enterprise PaaS platforms is an added advantage

Work Experience

• Domain architecture leadership, or post-sales strategy roles
• Platform solutioning and value realization programs
• Cross-regional enablement, campaign oversight, and strategic customer engagement
• Experience working across customer success, consulting, product, and sales organizations

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.



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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121000 - 261800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 437915 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid