Front Desk Supervisor

Job Description

Job Description

We are seeking a professional and service-oriented individual to oversee daily front desk operations and help ensure a welcoming, efficient, and guest-focused experience. In this role, you will support a high-performing team, maintain exceptional service standards, and coordinate front office activities to create smooth arrivals, departures, and in-stay support for guests.

• Supervise front desk team members and support day-to-day guest service operations.
• Ensure guests receive prompt, courteous, and professional assistance at all times.
• Monitor check-in and check-out processes to help maintain accuracy and efficiency.
• Address guest inquiries, concerns, and service issues with professionalism and care.
• Assist with scheduling, training, coaching, and performance support for front desk staff.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Oversee reservations, room assignments, and front office records as needed.
• Help maintain front desk policies, procedures, and service standards.
• Support cash handling, daily reporting, and shift reconciliation processes.
• Identify opportunities to improve workflow, communication, and overall guest experience.

• Previous experience in hotel front desk, guest services, or hospitality operations.
• Prior leadership, supervisory, or team lead experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, organized, and solution-focused in a fast-paced environment.
• Experience with property management systems or similar hospitality software is a plus.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Basic math, cash handling, and reporting skills.

• Positive, professional, and approachable demeanor.
• Strong leadership and team development mindset.
• Ability to balance guest needs with operational priorities.
• Excellent problem-solving and decision-making abilities.

At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Performance-based bonus opportunities
• Professional development and growth opportunities within a rapidly expanding platform
• Exposure to a diverse portfolio of branded and independent assets