Site Manager
The Facilities Site Manager leads multidisciplinary teams responsible for maintenance, janitorial, grounds, mailroom, workplace services, and other integrated facilities management (IFM) functions. The role also manages budgets, vendor performance, capital projects, compliance, and client relationships to support uninterrupted business operations. Key Responsibilities
Site Operations
- Direct all day-to-day facilities operations across the assigned site.
- Ensure building systems operate safely, efficiently, and reliably.
- Develop operational plans that align with client and company objectives.
- Maintain service levels in accordance with contractual SLAs and KPIs.
- Lead emergency response and business continuity activities.
- Lead supervisors, technicians, custodial staff, and administrative personnel.
- Recruit, develop, coach, and retain high-performing teams.
- Conduct performance evaluations and career development planning.
- Foster a culture of safety, accountability, continuous improvement, and customer service.
- Coordinate staffing, scheduling, and workforce planning.
- Develop and manage annual operating and capital budgets.
- Control labor, materials, and subcontractor expenses.
- Identify cost-saving opportunities while maintaining service quality.
- Review invoices, purchase orders, and financial reports.
- Support forecasting and financial planning activities.
- Serve as the primary point of contact for client leadership.
- Conduct regular business reviews and operational meetings.
- Ensure timely resolution of client concerns and service requests.
- Identify opportunities to improve service delivery and expand services.
- Maintain high client satisfaction scores.
- Oversee preventive, predictive, and corrective maintenance programs.
- Ensure effective utilization of CMMS systems.
- Monitor asset reliability and lifecycle planning.
- Coordinate major repairs and capital improvement projects.
- Drive equipment uptime and facility reliability initiatives.
- Manage third-party contractors and service providers.
- Ensure vendor compliance with contractual obligations.
- Evaluate vendor performance using KPIs.
- Negotiate service agreements when appropriate.
- Coordinate specialized maintenance services.
- Ensure compliance with OSHA, environmental regulations, and company policies.
- Lead safety meetings and incident investigations.
- Implement corrective and preventive actions.
- Ensure compliance with permits, inspections, and regulatory requirements.
- Maintain emergency preparedness plans.
- Implement Lean, Six Sigma, TPM, or operational excellence initiatives.
- Analyze performance metrics and identify improvement opportunities.
- Reduce downtime, operating costs, and service disruptions.
- Standardize best practices across facility operations.
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