Technical Support
Kforce has a client that is seeking a Technical Support in Hermitage, TN. Responsibilities:
- Deliver in-person and remote troubleshooting, deployment, and support for PC hardware, software, and mobile devices, including asset management and tracking
- Customer Engagement & Training: Promote IT services, deliver technology updates, and provide one-on-one or group training sessions for peers and customers on new technologies, processes, and orientation
- Documentation & Compliance: Accurately document problems and resolutions, maintain service records, and ensure compliance with data retention, security, and organizational policies, including Active Directory management
- Security & Risk Management: Execute technical aspects of security, risk, and compliance activities, such as backup compliance, antivirus protection, device encryption, and mobile device management
- AV & Infrastructure Support: Support audio/video conference equipment, assist infrastructure teams with hands-on activities, and manage equipment recycling and warranty processing
- 0-2 years of experience of Help Desk experience
- Active directory experience is preferred
- Infrastructure and AV experience is a plus
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