IT Support Specialist

Rycon Construction, Inc. is an employee-owned company (ESOP) that provides construction management, general contracting, and design-build services nationwide. Rycon is an ENR Top 400 Contractor and ENR Top 100 Green Contractor). We have nine offices, Pittsburgh, Atlanta, Charlotte, Cleveland, Fort Lauderdale, Fort Myers, Houston, Philadelphia, and Washington, DC., and specialize in new construction, renovations, and adaptive reuse projects. Rycon's portfolio consists of projects and developments in health care, educational (K-12 & higher ed), industrial/warehouse, commercial, multi-unit residential, retail, financial, food service/dining, governmental, hospitality, cannabis, self-storage, and LEED facilities. We excel in preconstruction planning, MEP expertise, with experienced project team members focused on the multiple markets we serve. We also have an in-house Architectural Woodwork & Specialty Fabrication Division that ships/installs nationally.

We are seeking a Tier 1 IT Support Specialist at our Pittsburgh office.

What you will do :

• Provide first-level technical support to over 600 users remotely and locally. Utilizing helpdesk ticketing system, emails, and calls to resolve hardware, software, and basic network issues.


• Provide support for desktop systems, laptops, mobile devices, printers, and other peripherals.


• Assist users with account setup, password resets, and access permissions.


• Document issues and resolutions in the ticketing system.


• Support onboarding/offboarding processes including device setup and account provisioning.


• Collaborate effectively with team members while also working independently to manage tasks.


• Must be able to troubleshoot, identify, and provide technical solutions to end users.

What you will need to be successful:

• Bachelor’s degree in Information Technology, Computer Science, or a related field OR


• Associate’s degree in a related field plus one or more of the following certifications:


• Exceptional organizational skills with the ability to multi-task and prioritize effectively.


• Basic understanding of Windows OS, Office 365, Microsoft Office, and common IT tools.


• Strong communication skills.


• Ability to troubleshoot and resolve common technical issues.


• Willingness to learn and grow within a fast-paced IT environment.


• Strong customer service orientation with a proactive and solution-focused mindset.

Preferred Skills:

• Experience with helpdesk call center environment.


• Familiarity with remote support tools and ticketing systems.


• Exposure to networking concepts and cyber security basics.


• CompTIA A+


• CompTIA Network+


• Microsoft Certified: Fundamentals (e.g., Azure, M365)


• Proficiency in Microsoft 365 admin center and Co-Pilot

At Rycon Construction, Inc. we believe outstanding employees build the foundation necessary for excellence in business. It is with this belief that we are always looking for the best qualified and most talented employees to become part of our team. Rycon offers advancement opportunities along with an excellent salary and benefits package that includes, medical, dental, vision, ESOP (Employee Stock Ownership Plan) and 401(k). Qualified candidates will be required to submit to a background screening upon acceptance of an offer.

Rycon Construction Inc. is an Equal Opportunity Employer.

Attention: All third-party agencies, headhunters and recruiters

Rycon Construction is not accepting candidate submission by unsolicited third parties to any company email address. All unsolicited candidates will be rejected, and Rycon Construction will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. Rycon Construction will not be obligated and will not under any circumstances pay any fees to said third party candidates in an unsolicited manner.

Rycon Construction only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All contact with Rycon Construction from third parties must be through our Human Resources department. Outside recruiters are not to contact hiring managers directly. Any contact made outside of Rycon’s Human Resources department by a third party will cancel any future business relationship between the third party and Rycon Construction.