Access Lead - Children's Hospital

UPMC is hiring a full-time Access Lead to join their Pediatric Surgery team at Children’s Hospital! This role is responsible for coordinating outpatient scheduling with patients and families while ensuring provider schedules are accurately maintained for the department. The position also involves obtaining authorizations for outpatient procedures and managing billing for outpatient encounters to support smooth operations and compliance.

Hours for this position will be Monday through Friday, 8:00am to 4:30pm, with no evenings, weekends, or holidays! This position will also have the opportunity to work from home 2 days per week, after 6 months of training and orientation. Previous scheduling and previous billing experience is preferred!

Responsibilities:

• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.
• Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites. Represents Management and is empowered to make decisions.
• Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
• Works various revenue reports within established time frames. Takes action accordingly to ensure a successful billing process.
• Ensure precertification requirements have been met prior to treatment.
• Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.
• Responsible for training new staff and orienting to department work area. Provide ongoing education and communication as necessary.
• Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.
• Update patient demographic and insurance information in the system as necessary. Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.