Program Assistant - Field Offices

Job Description

Job Description

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit
international organization with a mission to protect the rights and address the needs of persons in
migration by advancing fair and humane public policy, facilitating and providing direct professional
services, and promoting the full participation of migrants in community life. For over 100 years, we have
shaped history with the belief that immigrants strengthen our communities, economy and social fabric
through freedom, hard work, and family unity. To learn more about our work, please go to our official
website at

OVERVIEW
The Program Assistant will work with various team members in the maintenance of cases by assessing
client needs, assisting in the development and implementation of service plans, recommending, and
obtaining needed services, gathering information necessary for case managers to assist clients in
obtaining support that will ensure their self-sufficiency. This may include assisting with various
administrative tasks, as well as direct services provided to USCRI’s clients. The successful candidate
must be committed to immigration and human rights issues and be able to conduct advocacy,
education, and other outreach activities. This posting is for an On Call position, working approximately 20 hours per week in the Erie Field Office.

DUTIES AND RESPONSIBILITIES
• Helping coordinate initial housing placement in partnership with team members, including:
researching and securing apartments, securing furniture and household goods, coordinating
truck and volunteers for housing set-up, and ordering and ensuring utilities are turned on;
• Assist case managers with picking up new clients at the airport on time and coordinating
transportation to client housing; gathering their luggage and travel documents;
• Conduct home safety training;
• Support clients with housing transitions, challenges, and crises, including landlord mediation and emergency financial assistance.
• Assist Case Mangers with file maintenance by updating case management systems, reporting databases, and physical files; maintain confidentiality of information
• Communicate client needs to case managers and assisting with timely delivery of services;
• Collaborate with case manager and other staff personnel to confirm appropriate services are in place;
• Helping deliver culturally and linguistically appropriate supports; and
• Perform other duties as assigned by supervisor.
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

REQUIREMENTS
• High School Diploma or GED
• Bilingual/multilingual ability is strongly preferred;
• Must have a valid driver's license, insurance, clean driving record and personal transportation;
• Knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint) and database programs a plus;
• Excellent written and oral communication skills and the ability to organize, prioritize, and work independently as well as in collaboration with others is required;
• Ability to establish and maintain professional relationships with providers, vendors, and clients of diverse backgrounds;
• Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people; and
• Good sense of humor and pleasant, diplomatic manner is desired.

PHYSICAL DEMANDS
• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

EQUAL EMPLOYMENT OPPORTUNITY
U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information

EQUAL EMPLOYMENT OPPORTUNITY
U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.