Development Coordinator
Known for its artistic excellence for more than 120 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene. Now entering its 130th season, the internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music. Job Purpose:
The Development Coordinator provides essential administrative assistance to the Development department with a focus on Individuals and Events teams gift entry and acknowledgement letters. The Coordinator will function as ancillary support to the department, often collaborating with the Manager of Development Operations, Manager of Individual Support, and Manager of Events. This position will also serve as a Tessitura super-user for the entire Department. Essential Duties and Responsibilities:
- Assist with processing the daily mail deposit.
- Performs timely Tessitura data entry for Individual gifts to the Annual Fund, Endowment, Events, and special campaigns.
- Assists with posting and validation of daily deposits with Finance.
- Manages process for receivable billings and following up on declined/expired credit cards.
- Manages generation of timely acknowledgement letters for Individuals and Events gifts.
- Manages operational support for the bi-annual telefunding campaign, with the Manager of Individual Support.
- Assist with regular management of donor records including but not limited to updating contact information, bios, obituaries, plan steps, etc.
- Support the tracking and implementation of Individual donor benefits in tandem with Manager of Individual Support and Major Gifts team.
- Provides exceptional customer service, co-managing communications from donors in the development email inbox and phone line.
- Co-manages online donation system, creating and maintaining donation forms for individual donations and event reservations.
- Assists with building and pulling lists from Tessitura for solicitations.
- Assists with building campaign and appeal structure in Tessitura.
- Bachelor’s degree or equivalent work experience.
- Exceptional computer skills: proficiency in excel, word, and using mail merge; familiarity with database management.
- Excellent editorial, written, and verbal communication capabilities, including clear and concise writing skills and attention to detail.
- Ability to work independently but also as a member of a team.
- Ability to meet deadlines and perform well under pressure.
- Ability and willingness to work irregular hours, including evenings and/or weekends when necessary.
- 1-2 years of experience working in an office setting.
- Previous work in a nonprofit setting.
- Familiarity with Tessitura database software.
- Ability to work on a computer for extended periods of time.
- Ability to operate related equipment, i.e. computer, copier, scanner.
This is a full-time position with an annual salary range between $40,000 - $44,000 depending upon experience. We also offer a comprehensive benefits package which includes paid holidays, paid time off, employer paid health benefits, as well as retirement savings options with an employer match. Heinz Hall in downtown Pittsburgh is the work location for this position. The PSO supports a flexible, hybrid work environment, which currently includes three days per week in-person work, including work on weekends and evenings during PSO and Heinz Hall concerts or events. Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law. The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.
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