Senior consumer service manager

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

We are seeking a Senior Consumer Service Manager (CSM) to lead a team of approximately 53 major appliance repair technicians dispersed throughout the following locales: Harrisburg PA, Allentown PA, Philadelphia PA, Delaware. This position is a work-from-home opportunity that requires frequent travel throughout the locations listed above to facilitate technician meetings, safety audits, training, and performance management.

Position

Senior Consumer Service Manager (Remote- PA/DE)

Location

USA, Philadelphia, PA

How You'll Create Possibilities

Responsibilities:

• Effectively manages, coaches, and develops a dispersed workforce of 53 appliance repair technicians to ensure team objectives and goals are being carried out.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Coach employees on how to handle difficult conversations and complicated situations
• Conduct regularly recurring team meetings with employees
• Utilize effective problem-solving and conflict-resolution skills.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

Requirements:

• Bachelor’s Degree required or seven years of equivalent work experience
• Minimum of seven years of work experience
• Minimum of two years of Supervisory experience of employees
• Experience managing a Profit and Loss center or similar
• Ability to travel up to 50%
• Ability to work out of a home office
• Excellent interpersonal, communication, teamwork, and facilitation skills
• Strong business acumen
• Primary residence should be within a commutable distance to the territories listed above: Allentown PA, Harrisburg PA, Philadelphia, Delaware

What You'll Bring to Our Team

Preferred Qualifications:

• Experience managing a remote workforce
• High level of personal accountability
• Proven track record of getting results and achieving goals
• Basic knowledge of Microsoft Office
• Previous GE Appliances Factory Service or other appliance service experience

• Supervisory experience of managing at least 20 or more employees
• Experience managing approximately $3 million in costs

Working Conditions:

• Work will be performed remotely
• Work may require weekend and/or evening work.

Occasional travel required

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.


This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.


By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]