Area Partner

About By Landmark

By Landmark Hospitality is a vertically integrated hospitality company operating 15+ restaurants, event venues, and boutique hotels across New Jersey and Pennsylvania. With over two decades of excellence in adaptive reuse development and hospitality operations, we are recognized as an industry leader in creating extraordinary guest experiences at iconic properties including Liberty House, The Ryland Inn, Felina restaurants, Logan Inn, and The Albion Summit.

At Landmark, employees are known as “Memorymakers”—reflecting our commitment to creating moments of joy, connection, and celebration for guests and one another. Our culture of sincerity, engaged service, and community impact defines everything we do.

Position Overview

Reporting to the Chief Operating Officer, the Area Partner is a senior operational leader responsible for the financial performance, guest experience, and people leadership across a defined portfolio of Landmark properties. This role serves as the primary steward of brand standards, operational excellence, and cultural alignment at the unit level.

The ideal candidate is a highly accountable, hands-on hospitality executive with deep multi-unit experience who can balance strategic oversight with in-the-field leadership. The Area Partner is expected to drive results through strong General Manager partnerships, disciplined execution, and a relentless focus on guest experience and profitability.

Key Responsibilities

Operations & Financial Performance

· Own full P&L responsibility for assigned properties, driving revenue growth, cost discipline, and EBITDA performance
· Partner with General Managers to execute annual operating plans, budgets, and rolling forecasts
· Ensure consistent execution of Landmark operating standards across food, beverage, service, events, and facilities
· Identify operational inefficiencies and implement corrective action plans to improve margins and performance
· Lead labor optimization, scheduling discipline, and productivity initiatives aligned with business demand
· Partner with Culinary and Beverage leadership to ensure menu execution, product quality, and cost controls
· Monitor KPIs including sales, labor, prime cost, guest satisfaction, and retention, taking decisive action where needed

Leadership & People Development

· Directly lead and develop General Managers and senior property leaders within the assigned portfolio
· Set clear performance expectations and conduct regular coaching, performance reviews, and succession planning
· Champion the Memorymaker culture, ensuring engagement, accountability, and alignment at every property
· Partner with HR to support recruiting, onboarding, retention, and employee relations initiatives
· Identify high-potential leaders and actively support their professional growth and advancement
· Model Landmark leadership behaviors through visible, hands-on presence in the field

Guest Experience & Brand Stewardship

· Ensure every property delivers a consistent, elevated guest experience aligned with Landmark brand standards
· Act as a senior ambassador for Landmark, engaging with guests, clients, and community partners as needed
· Oversee execution of service standards, training initiatives, and hospitality programming
· Partner with Sales & Marketing to support private events, activations, and revenue-driving initiatives
· Address escalated guest concerns and ensure timely, thoughtful resolution

Strategic Execution & Growth Support

· Support new restaurant, venue, and hotel openings by providing operational leadership and stabilization support
· Partner with corporate teams on system implementations, process improvements, and company-wide initiatives
· Contribute to long-term strategic planning and continuous improvement efforts across the portfolio
· Ensure compliance with all federal, state (NJ & PA), and local regulations, including labor, safety, and licensing requirements

Qualifications

Required

· 10+ years of progressive hospitality operations experience with at least 5 years in a multi-unit leadership role
· Proven track record of P&L ownership and driving financial results in high-volume environments
· Strong leadership experience managing General Managers and senior operators
· Deep operational knowledge across restaurants, events, and/or boutique hospitality concepts
· Ability to analyze financial and operational data and translate insights into action
· Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience)

Preferred

· Experience overseeing a diverse portfolio of restaurants, event venues, and/or hotels
· Background in founder-led or growth-oriented hospitality organizations
· Experience with Restaurant365, Toast, Paycom, TripleSeat, or similar hospitality systems
· History of successfully opening and stabilizing new properties
· Strong understanding of New Jersey and Pennsylvania hospitality markets

Core Competencies

· Operational Excellence: Relentless focus on execution, standards, and results
· People-First Leadership: Ability to inspire, develop, and hold leaders accountable
· Financial Acumen: Strong command of P&L management and performance drivers
· Brand Stewardship: Commitment to protecting and elevating the Landmark brand
· Hands-On Leadership: Visible, engaged, and present across properties
· Strategic Mindset: Ability to balance short-term execution with long-term growth

Work Environment & Location

· Field-based role with regular travel to properties across New Jersey and Eastern Pennsylvania
· Significant time spent onsite supporting General Managers and operations teams
· Flexibility to work evenings, weekends, and holidays as required by the business
· Occasional presence at company headquarters in Plainfield, NJ

Compensation & Benefits

· Competitive base salary commensurate with experience
· Performance-based bonus tied to portfolio results
· 401(k) with company match
· Comprehensive Health Insurance
· Dining privileges across Landmark properties
· Professional development and career growth opportunities
· Opportunity to contribute to Art of Hospitality Workers Alliance and community impact initiatives

By Landmark Hospitality is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status