Client Services & Sales Associate

Job Description

Job Description

Are you a people-person with a talent for turning conversations into connections? Do you thrive in a fast-paced, mission-driven environment where your contributions truly matter?

Antanavage Farbiarz PLLC is a small but growing law firm focused on estate planning, elder law, and helping families through life’s toughest transitions. We’re looking for a Client Services & Sales Associate who’s passionate about helping people and who knows how to engage prospective clients with empathy and confidence.

$17 - $22 hourly

What You’ll Do

As our first impression and relationship builder, your role will be part sales, part client care, and all heart. You will:

• Speak with prospective clients and guide them toward scheduling their first consultation.
• Qualify leads using a proven script and intake process.
• Follow up with potential clients and ensure they receive timely communication from attorneys.
• Help match clients to the attorney and services that best fit their needs.
• Manage inbound calls, emails, and website inquiries with professionalism and warmth.
• Work with a team that values your input, supports your growth, and shares your mission to make law more accessible.

You’ll Thrive Here If You…

• Love talking with people and helping them solve problems.
• Are confident on the phone and can build trust quickly.
• Understand how to qualify leads and move them through a pipeline.
• Want to make a difference in people’s lives—not just sell a product.
• Are highly organized and tech-savvy (we use Lawmatics, Smokeball, and other tools).
• Are motivated by results and growth opportunities.

Why Join Us

• Small Firm, Big Mission: Our size means your voice is heard and your impact is felt.
• Sales with Purpose: Help families find peace of mind and protection through legal planning.
• No Cold Calling: All leads are inbound and genuinely seeking our help.
• Work-Life Balance: We value your time and well-being.
• Room to Grow: We support personal and professional development in a meaningful way.

Bonus if You Have:

• Experience in intake, customer service, or consultative sales (especially in legal, healthcare, or service-based businesses).
• Familiarity with CRM or intake software.
• A passion for access to justice and community service.

Antanavage Farbiarz PLLC is a law firm focused on estate planning, estate administration, elder law, and real estate. We work hard for clients, but also balance expectations with reality; take time to be with our own families and find a real work-life balance that allows us to bring our best to work each and every day.