Infrastructure Support Technician (Pittsburgh)
* Provide first-line support in the event of PC software/hardware problems to include, but not limited to, supporting users by triaging calls and remotely diagnosing and resolving requests utilizing remote tools while upholding company computer policy and procedure guidelines, as well as recommends new and improved guidelines to ensure compatibility and better service end-users of personal computers. * Installs, configures and troubleshoots current Windows operating systems and other desktop applications. * Maintains software and hardware registration and inventory to provide upgrades, as necessary, and insure appropriate security levels are maintained.
Job requirements include: * High school diploma or GED * Associate's degree or two (2) years of college in computer science, information technology, or related field from an accredited college or university. Related experience may be substituted for education on a year-for-year basis. * Minimum of three (3) years of' experience in hardware repair, installation, and maintenance. No certifications or licenses required. * Demonstrated ability in the use of Windows, Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer. * Professional and effective communication skills. * Customer-oriented approach to problem solving issues regarding the PC. * Valid PA driver's license. Preferred Attributes:* A + certification * Network+ certification. * Experience with VMware (virtualization) software suite. * Knowledge of TCP/IP and troubleshooting.
We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume. EOERecommended Jobs
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