Manager Learning Services Strategy and Transformation

Company : Highmark Inc.

Job Description :

JOB SUMMARY

This role provides strategic leadership, vision, and direction for the Learning Services department, aligning initiatives with organizational goals and driving transformation. The incumbent is responsible for developing and implementing high-level learning strategies and training plans, leveraging deep business and operational understanding to design innovative, impactful, and scalable learning solutions that address critical business challenges and opportunities.

This position leads learning transformation projects, including the adoption of new methodologies and technologies, and oversees the comprehensive change management strategies to ensure successful implementation and impact of new learning initiatives. The incumbent drives operational excellence through the strategic use of analytics to measure program effectiveness, identify trends, and make data-driven decisions, implementing continuous improvement methodologies to optimize learning processes and outcomes.

The role involves performing management responsibilities such as hiring, coaching, performance management, and fostering the growth of a high-performing team of learning professionals. It also encompasses developing and executing a comprehensive vendor strategy, managing vendor performance, and cultivating strong, long-term strategic relationships to ensure effective delivery of outsourced learning solutions, including overseeing "train the trainer" programs.

Additionally, this position builds and maintains strong strategic relationships with senior internal and external stakeholders, acting as a trusted advisor on learning and development. The incumbent ensures all delivery complies with relevant legal, ethical, and regulatory requirements and stays abreast of emerging learning technologies and innovative practices, partnering in the evaluation and integration of new tools and platforms to enhance the learning ecosystem.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Provides strategic leadership, vision, and direction for the Learning Services department, aligning initiatives with organizational goals. Develops and implements high-level learning strategies and training plans based on deep business and operations understanding. Leads learning transformation projects, including the adoption of new methodologies, technologies, and strategic partnerships. Develops and implements comprehensive change management strategies to ensure successful adoption and impact of new learning initiatives.

• Drives operational excellence within Learning Services through the strategic use of analytics to measure program effectiveness. Identifies trends to inform data-driven decisions. Implements continuous improvement methodologies to optimize learning processes and outcomes.

• Develops and executes a comprehensive vendor strategy, manages vendor performance, and cultivates high-value, long-term strategic relationships to ensure effective delivery of outsourced learning solutions. Oversees implementation of the train the training program and ongoing support for vendor partner training staff.

• Builds and maintains strong strategic relationships with senior internal and external stakeholders, acting as a trusted advisor on learning and development. Collaborates with senior leaders and internal partners to ensure design of innovative, impactful, and scalable learning solutions that address critical business challenges and opportunities. Ensures that all delivery complies with relevant legal, ethical, and regulatory requirements, monitors compliance.

• Oversees the day-to-day operations of the department, develops and implements policies and programs as necessary.

• Stays abreast of emerging learning technologies and innovative practices. Partners in the evaluation and integration of new tools and platforms to enhance the learning ecosystem and drive future-ready capabilities.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years of experience with Leading learning and development functions, strategic training-related projects, or consulting on training-related initiatives

• 3 years of experience with Management or leadership role

• 3 years of experience with Analyzing, designing and implementing learning solutions and processes with a focus on operational excellence and analytics
  

Preferred

• 7 years of experience with progressive leadership experience in Learning & Development (L&D) within a large, complex organization, preferably in the healthcare or insurance industry.

• 5 years of experience with proven track record of developing and implementing innovative learning strategies that directly resulted in measurable improvements in business outcomes (e.g., employee performance, retention, operational efficiency, customer satisfaction).

SKILLS

• Strategy Development and Implementation

• Executive Presentation skills

• Process Improvement & Operational Efficiency

• Analytical & Problem-Solving Skills

• Executive Presentation skills

• Direct Supervisory & Team Leadership Experience

• Coaching & Mentoring

• Microsoft Office

EDUCATION

Required

• Bachelor’s degree in Learning & Development, Organizational Development, Business Administration, or a related field

Substitutions

• 10 years relevant experience
  

Preferred

• None
  

LICENSES or CERTIFICATIONS

Required

• None
  

Preferred

• Operational Excellence certification

• Learning & Development certification
  

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based or Remote Position

Physical work site required

• Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.



Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.



As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.



Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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