Front Desk Customer Service Representative

Job Overview

We are looking for a dependable and detail-oriented Front Desk Customer Service Representative to serve as the first point of contact for our customers and vendors. This position plays a critical role in the day-to-day operations of our facility, managing order intake, coordinating delivery scheduling, and supporting our accounts receivable.

If you thrive in a fast-paced environment, enjoy working with people, and can stay organized under pressure, we want to hear from you.

Responsibilities

• Greet and assist customers, vendors, and visitors at the front desk in a professional and courteous manner
• Receive and process inbound customer orders accurately in the order management system
• Schedule and coordinate delivery orders, confirming logistics with internal teams and customers
• Communicate order status, pickup and delivery timelines, and any changes to customers in a timely manner
• Assist the accounting team with accounts receivable functions, including invoicing, payment collection, and following up on outstanding balances
• Answer and direct incoming phone calls and emails professionally
• Maintain organized records of orders, scheduling logs, and customer communications
• Support general administrative tasks as needed

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry software
• Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
• Previous office experience or clerical experience preferred; experience in medical or dental reception is a plus
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Knowledge of office management practices including filing systems, calendar management, and bookkeeping fundamentals
• Exceptional customer service skills paired with professional phone etiquette and active listening abilities
• Ability to handle multiple responsibilities simultaneously while maintaining attention to detail and accuracy

Qualifications

Required

• High school diploma or GED
• 1+ year of experience in customer service, front desk, or administrative role
• Strong verbal and written communication skills
• Comfortable with computers and standard office software (Microsoft Office, email)
• Ability to multitask and stay organized in a high-volume environment
• Reliable, punctual, and professional demeanor

Preferred

• Experience in food manufacturing, distribution, or a processing facility environment
• Prior experience with order management or scheduling systems
• Basic knowledge of accounts receivable or billing processes
• Bilingual (English/Spanish) a plus

How to Apply

Interested candidates should submit a resume and brief cover letter to [email protected].

We are an equal opportunity employer and welcome applicants from all backgrounds.

Pay: $17.00 - $22.00 per hour

Work Location: In person