Key Account Manager

Key Account Manager – Allegheny Surface Technology (AST)

At Allegheny Surface Technology, we build more than customer relationships—we build long-term partnerships. We’re looking for a Key Account Manager who will take ownership of strategic accounts, drive profitable growth, and serve as a trusted partner to our customers.

In this role, you’ll be the primary commercial point of contact for key accounts, working closely with internal teams to ensure customer needs are clearly understood, aligned, and consistently delivered. You’ll play a critical role in strengthening relationships, identifying opportunities, and ensuring a high level of service and accountability.

What You’ll Do

Own and manage a defined portfolio of strategic customer accounts

Build strong relationships with decision-makers, influencers, and day-to-day contacts

Develop and execute account plans aligned with customer goals and AST capabilities

Identify, qualify, and advance opportunities including cross-sell, upsell, and renewals

Monitor account health and proactively address risks related to service, quality, or delivery

Lead customer escalations and coordinate internal teams to resolve issues quickly

Partner closely with Inside Sales, Technical Sales, Operations, Field Service, and Quality

Ensure customer commitments align with internal capabilities and execution

Maintain accurate CRM records, opportunity tracking, and forecasting

Lead Quarterly Business Reviews (QBRs) and conduct regular customer site visits

What Success Looks Like

Customers rely on you as a trusted advisor and first call

Strong retention and consistent growth across assigned accounts

Clear, proactive communication that keeps customers and internal teams aligned

Opportunities are advanced strategically and executed successfully

Customer challenges are resolved with urgency and accountability

What You Bring

3+ years of experience in account management, outside sales, or customer-facing roles

Experience in manufacturing, industrial, engineered products, or technical services preferred

Proven ability to manage and grow strategic customer relationships

Strong communication, organization, and problem-solving skills

Ability to work cross-functionally with Operations, Quality, Engineering, and Supply Chain

Proficiency with Microsoft 365 and CRM systems

Associate’s degree preferred (or equivalent experience)

Willingness to travel to key customer sites as needed

Why Join Us?

Because Allegheny Surface Technology recognizes that our greatest asset is our employees, your well-being is our priority. Aligned with our culture and values, we offer a comprehensive benefits package designed to support your physical, financial and emotional health – we strive to ensure you have the resources needed to thrive both at work and in life.

Health & Welfare – Medical, Dental, Vision, FSA, Life Insurance, Telemedicine, Paid Short Term Disability (All within 60 days)

Retirement – Competitive 401K company Match with Traditional & Roth Options

R&R – Generous Paid Time Off & Holidays

Financial – Performance Incentives

Professional Development – Education Assistance

Application:
Applicants meeting the criteria above must successfully pass a pre-employment physical and drug screening, possible pre-employment testing, interview, and background investigation in order to qualify for full-time employment.

Allegheny Bradford Corp. is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

E-Verify Participation Notice

Allegheny Bradford Corp. participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all new employees. To learn more about E-Verify, please visit .

Contact

Lexi Novosel, HR Representative

Allegheny Bradford Corporation

Phone : 814-362-2590 ext 312

Fax : 814-362-7081

Email : [email protected]

Work Location: In person