IT Manager

Job Title: IT Manager

FLSA Status: Exempt

Supervisor: VP of Operations

Department: Information Technology (IT)

Position Summary

The IT Manager oversees all technology operations, infrastructure, and cybersecurity to support the organization's mission efficiently. Key duties include managing day-to-day operations, supporting staff with technology needs, ensuring data security, and managing vendor relationships.

Essential Responsibilities

• Manage the day-to-day operations of all IT functions within the organization. This includes ensuring round the clock access, utilization, security, repairs, and all related tasks.
• Oversee, maintain, and upgrade hardware, software, networks, and data systems.
• Implement security measures, data privacy policies, and ensure compliance with regulations.
• Overseeing and adhering to IT department budgets.
• Ensure IT support for staff, manage technical troubleshooting
• Provide direct supervision to Support Technician, other IT staff, and contractors.
• Select, manage, and hold vendors accountable for service level agreements.
• Support data-driven decision-making and manage data storage and integrity.
• Develop, implement, and keep up to date standard operating procedures for the IT department.
• Maintain inventory of equipment for employees and order new or replacement equipment as required.
• Remain up to date with hardware, software, network, and data system changes across the industry.

Core Competencies

• Analytical Skills: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for developing appropriate solutions.
• Communications: Demonstrated ability to clearly and succinctly communicate both verbally and in writing; can communicate effectively in conveying meaning and obtaining understanding in a manner that yields desired effect.
• Fast Paced Environment: Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands
• Service Oriented: Ensuring participant’s needs is a primary focus of one’s actions; developing and sustaining productive participant relationships; taking responsibility for participant satisfaction and development.

Education & Experience

• 5-7 years in IT, with experience managing systems, security, and staff.
• Bachelor's degree in computer science, Information Technology, or related field.
• Strong leadership, communication, project management, and budgeting skills.
• Previous experience with Microsoft 365, Windows operating systems, Caspio, and Salesforce
• Highly collaborative, service-oriented mindset.
• Able to explain technical matters to non-technical staff.
• Ability to work independently and assist with multiple projects, priorities, in various locations.

Supervisory Responsibilities

• Support Technician
• Contractors
• New IT staff if hired

Physical Demands & Work Environment

• Joint office and warehouse environment
• Frequent interaction with customers, case managers, and clients
• Walking and standing, sitting for periods of time at a desk
• Ability to lift and carry items weighing up to 25 pounds

Salary Range: $80,000 - $90,000 yearly