Supervisor Sales Support Government Markets

Company

Highmark Inc.

Job Description

JOB SUMMARY

This supervisory role oversees day-to-day commission operations and sales support activities, including commission process management, calculation validation, enrollment data management, and multi–line-of-business (LOB) commission calculations to ensure accurate, timely, and compliant payments. The incumbent directly supervises a team, providing daily direction, workload prioritization, coaching, and performance feedback to support operational goals.

The Supervisor is responsible for commission-related tracking and issue resolution within Salesforce, ensuring data accuracy and consistency across systems. This role works closely with Sales, Finance, Compliance, IT, and external partners to support commission payment processing and resolve discrepancies.

Using advanced data analytics skills, the Supervisor analyzes and manipulates large datasets to validate commission calculations, identify errors or trends, and support reporting needs. The role ensures commission processes are documented clearly and maintained to support standardized, repeatable, and auditable payment workflows.

The incumbent identifies opportunities for continuous improvement in commission payment processes, system usage, and team efficiency, escalating risks or complex issues as appropriate. Responsibilities include supporting compliance with internal controls, CMS requirements, and external regulatory standards, as well as assisting with internal and external audits.

The Supervisor monitors team and individual performance metrics, supports performance evaluations, and ensures service levels and operational expectations are met.

As a key contributor to the ongoing support and enhancement of sales and commission systems (e.g., Salesforce, commission platforms, training tools), the Supervisor helps resolve business process and system issues that impact sales execution, broker experience, and payment accuracy.

This is a hybrid based role in Pittsburgh, PA - onsite T, W, Th .

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities including, but not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Manage a Sales Support staff responsible for the prompt and accurate creation of reporting.
• Manage a staff responsible for the prompt and accurate installation of new Organization agents.
• Manage a staff responsible for direct support and resolution of issues for brokers and internal sales agents in coordination with the Organization's sales executives and broker managers.
• Detect, investigate, research and analyze complex or priority issues impacting the Organization's business processes, product management, membership and billing issues, and other agent/broker specific issues.
• Manage various market related projects assigned by senior management and lead implementation of strategic initiatives (e.g., Salesforce automation).
• Manage day to day oversight of commission and agent management systems by providing strategic and task related direction to the support team. Act as the liaison between commission team and sales support. Assist with audit requests and compliance controls of the commission system.
• Coordinate and implement large-scale special projects typically initiated by division management to support sales or other business objectives. Identify and resolve potential issues regarding benefit designs and/or internal operating processes. Evaluate corporate-wide implications of changes to products or programs that are new or significant to assess the impact on all lines of business.
• Other duties as assigned.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• Bachelor's Degree in Business Administration/Management

EXPERIENCE

Required

• 3 years of experience in Sales Support or other related experience
• 1 year of Leadership experience.

Preferred

• Strong knowledge of process development, enrollment data management, and end‑to‑end operations
• Hands-on experience with Salesforce for data validation, reporting, and issue resolution
• Advanced data analysis skills, including working with large datasets using Excel, SQL, SAS or similar tools
• Experience performing discrepancy analysis and root cause investigation to support timely resolution
• Ability to develop and maintain clear, auditable process documentation
• Working knowledge of compliance requirements, internal controls, and audit support
• Experience collaborating cross-functionally with Sales, Finance, Compliance, IT, and external partners
• Proven ability to drive continuous process and system improvements
• Strong organizational, prioritization, and communication skills, including coaching and performance support

LICENSES OR CERTIFICATIONS

Required

• None

SKILLS

• Problem-Solving
• Communication Skills
• Project Management

LANGUAGES (other Than English)

None

TRAVEL REQUIRED

0%-25

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting up to 10 pounds

Occasionally

Lifting 10 to 25 pounds

Rarely

Lifting 25 to 50 pounds

Never

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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