Case Development Paralegal

To be considered for this role, please call 866-996-6549 and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner. In addition, please complete your application here. You will be evaluated and vetted based on your ability to follow instructions. We look forward to hearing from you!

About the Role: 

The Case Development Paralegal plays a foundational role in the client’s journey. This team member conducts detailed client interviews, gathers essential case facts, ensures early deadlines are met, and advances new matters through the beginning stages of the case lifecycle.

This position is ideal for someone who is:

• Excellent on the phone

• Highly organized and detail-oriented

• Skilled at gathering and synthesizing information

• Comfortable working within structured procedures

• A creative / solution-oriented thinker

• Empathetic, patient, and client-focused

Key Responsibilities

Client Communication & Fact Gathering

• Conduct initial and follow-up interviews with clients to collect and verify essential case information.

• Maintain regular communication with clients in the early stages of the case to gather updates, documents, and any missing information.

• Provide clients with a clear understanding of next steps and what is needed from them.

Case Development & Investigation

• Collect, review, and summarize key information related to liability, injuries, insurance, and incident details.

• Request and obtain relevant documents from clients, providers, insurers, and agencies.

• Assist in identifying potentially responsible parties and verifying preliminary case facts.

• Initiate early evidence-gathering tasks to ensure deadlines are met.

Workflow & Deadline Management

• Advance cases through the firm’s early-stage workflow by completing required tasks promptly and accurately.

• Ensure all time-sensitive items — such as early notices, required forms, and follow-up communications — are completed within deadlines.

• Maintain clear, organized, and thorough documentation of all actions and communications.

• Make detailed and informed case recommendations to the attorneys and management

Data & Record Management

• Accurately enter, update, and maintain case information in the firm's case management system.

• Track client treatment progress, identify gaps or issues, and ensure updated information is captured.

• Prepare cases for handoff to the next phase of the process once all required early-stage tasks are complete.

Client Care & Support

• Serve as a compassionate, steady point of contact during what may be a difficult time for clients.

• Help clients navigate early treatment needs, documentation requests, and general case questions by guiding them to the right care at the right time

• Uphold the firm’s core value of doing good by doing right through consistent, high-quality communication.

Qualifications: 

Required

• Strong communication and interviewing skills

• High attention to detail and accuracy

• Ability to follow structured workflows, processes, and checklists

• Excellent organizational and time-management abilities

• Comfort with technology and using case management software

• Ability to handle sensitive conversations with empathy and professionalism

• Strong multitasking skills and ability to manage a high volume of active cases

• Exceptional analytical skills for evaluating case details, identifying key issues, and contributing to case strategies.   

• Effective problem-solving skills to address and resolve issues that arise during case management.   

• Exemplifies Chaffin Luhana LLP’s Core Values of Doing Good by Doing Right ™: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth.

Preferred

• Experience in personal injury, insurance, medical administration, customer service, or legal intake

• Experience in a deadline-driven or professional services environment

• Familiarity with case management systems (Salesforce/Litify a plus)

• Paralegal certificate or relevant coursework (preferred but not required)

Benefits: 

Financial Benefits

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation.

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice.

Healthcare Benefits

• Medical Insurance: $600 toward monthly health premiums for team members or their families. Team members pay just $1.

• Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.

• Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.

• Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan.

• Family / Dependent Care (DCR): Team members can contribute up to $7,500 pre-tax for dependent care.

• Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses.

Commuter Benefits

• Tax-free Transit Commute (TRN): Team members can contribute up to $340 per month pre-tax toward transit tickets.

• Discounted Parking (PKG): Team members can contribute up to $340 per month pre-tax toward parking.

Time Off to Recharge & Renew

• Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm.

• Sick Days: 3 paid sick days per year.

• Celebrate the Holidays: Office is closed for 10 public holidays.

• Office Closure: Office is typically closed between Christmas and New Year’s Day.

Culture & Development of Team

• Casual Dress: Enjoy our business casual dress code.

• Enhance Your Skills: Up to $500 annually for continued education or training.

• Learn How You’re Wired: Take a Kolbe Assessment to learn your instinctive method of operation.

• Time Management: Time management luncheons with senior leadership to elevate team and organizational success.

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.

Recognition at the Firm

• Value Team Members: Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.

• Eat, Drink & Be Merry: Free team lunches and happy hours.

• Annual Bonus: Year-end discretionary bonus.

• Firm Outing: Annual firm outing for all team members to meet up and have fun.

Note:

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform. Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company.

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities.

Location: Pittsburgh, PA