Front Desk Host/ess
Job Description
Job Description
Front Desk Host/ess
JOB POSITION DESCRIPTION: We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest'sneeds during their visit. Our front desk host/ess needs to be friendly and personable. Front desk
host/ess will make reservations, check guests in for their reservation, answer calls and be able to answer any
guests questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant. RESPONSIBILITIES:
- Greet and interact with guests in a warm, friendly and professional manner
- Provide exceptional service by listening, communicating and responding to guests needs
- Use computer system to check in/ out guests and make reservations for guests
- Be able to answer phone calls, and execute all front desk operations
- Know all safety, security and emergency procedures
- Communicate guest information to food servers, server assistants and bartenders
- History as a front desk or related hospitality experience
- High School Diploma/ GED
- 1+ years customer service experience required
- Familiarity with computer or restaurant software (training will be provided)
- Ability to communicate in person and on the phone
- Organized and detail-oriented
- Ability to work in fast-paced environments
- Customer service experience
- growth opportunities available
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