Project Manager Guest Experience Remote

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, customer obsessed, and this job aligns with who you are professionally, say “I do” to this remote opportunity and apply today!

The Project Manager - Guest Experience is responsible for supporting the end-to-end project plans and management for programs and initiatives that are developed and executed in stores including store operations, alterations, and innovation. Works cross functionally with business partners to align critical business needs and organizes work streams to optimize productivity and align focuses across cross functional partners.

Essential Functions:

• Manage and make decisions on Guest Experience strategies and project development in partnership with project leaders.
• Prioritize multiple projects based on business needs, resource capacity and dependencies from concept to launch.
• Manage cross functional meetings for planning and organizing projects. Track, record and report project milestones and deliverables by setting and continually managing expectations with partners on a daily basis to verify they are on track with project deliverable and milestones.
• Manage pilots including implementing timelines, preparing pilot details, collecting feedback from pilot groups, preparing for chain implementations, developing and communicating materials.
• Conducts post-project implementation debriefs and creates recommendations to identify process improvements by measuring efforts against established success metrics.
• Advocates for change that supports high level goals, store adoption and guest experience.
• Develop tools and best practices for project management and execution.

Qualifications:

• Bachelor’s Degree preferred.
• Certification or advanced training in project management preferred.

• Minimum of two (2) years project management experience preferred.
• Minimum of two (2) years’ experience in a program’s operations role preferred.
• Minimum of two (2) years’ experience in a brick-and-mortar retail role preferred.

Skills and Abilities:

• Proficient in MS office (Excel, Outlook, Power point, Word, SharePoint, Confluence, and JIRA)
• Detail orientated and strong organizational skills. Superior verbal/written communication skills.
• Communicates and understands the brand and the vision for David’s Bridal and its business strategies and effectively communicates to business partners and the field.
• Demonstrates the ability to manage change in an appropriate and effective manner and is a strong role model to the team.
• Values people’s ideas and concerns and responds constructively.

Other Requirements:

Some travel by air/rail may be required

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [email protected] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate. Our target pay range for this role is $70,000-93,200.