Senior Program Analyst, Front Office Support

Location: Mechanicsburg, PA (on-site)

Position: Senior Program Analyst, Front Office Support

Overview: Provides a wide range of Front Office administrative and analytical support to ensure efficient operations at the Joint Consolidation Point (JCP). Prepares briefs, reports and other documentation as required. Generates reports and analyzes business metrics to inform Front Office staff and make recommendations. Understands all facets of JCP operations in order to provide various reports and updates to Front Office staff. Assists with various projects and works on assignments moderately complex in nature.

Responsibilities:

• Ability to analyze and interpret moderately complex data to provide metrics and key performance indicators monthly and as requested.
• Assist with authoring policies, procedures, and formal SOPs for government personnel to publish and employ.
• Assists Navy Transportation Account Code (TAC) manager with reporting and document management. Maintains access to Syncada and DCBS to pull invoices/reports.
• Ability to utilize Navy ERP for AUKUS support, as needed.
• Preparation of presentation material and briefs for Front Office staff. Modifies and updates brief for bi-weekly transportation call.
• Coordinate, prep and track JCP visits.
• Advise and assist with strategic planning, policy and business analysis to include, but not limited to:
  • Support development/refinement of JCP mission and vision statements.
  • Develop process improvement recommendations and facilitate quality improvement efforts.
  • Assist in formulating internal policies and procedures.
  • Provide assessment and recommendations of new policy or changes.
  • Develop, apply, and validate operational metrics and performance risk assessments.
  • Support studies and assessments and gather information to synthesize functional needs.
  • Conduct physical space and allocation planning to anticipate and respond to emerging mission requirements.
• Other duties as assigned.

Minimum Qualifications:

• An Active Secret Clearance, Interim Secret Clearance, or the ability to obtain is required.
• Master’s Degree from an accredited college or university and greater than ten (10) years of work experience in a field related to FMS, logistics, program management, or a technical or business analysis discipline related to acquisition, life cycle management, analysis, or planning.
  • Additional experience can be substituted for a Master’s or Bachelor’s degree.

Preferred Qualifications:

• Prior related experience is preferred, though not required
• Proficient in Microsoft Suite (Office, Outlook, Word, Excel, Teams, SharePoint, PowerPoint)
• Technical and documentation skills
• Detail-oriented
• Ability to meet time-sensitive deadlines
• Written and verbal communication skills
• Prioritize multiple tasks effectively

Why work at ITC Defense:

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employment with ITC is at-will. For further information on our equal opportunity protections as part of the employment process, please see and

ACCESSIBILITY- Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website for further information on all our EEO/VEVRAA policies.

Thank you for your interest in ITC Defense!