Operations Analyst - Wire Exception & Repair
- Analyzing wire instructions to successfully repair complex wire payments
- Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
- Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
- Ability to navigate multiple processing applications during research and exception processing
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
- Minimum of 1 year experience with Wires or research and analysis experience in a production environment
- Ability to multitask using various systems/applications
- Excellent time management and prioritization skills, with ability to meet deadlines under pressure
- Strong ability to work both independently and collaboratively
- Excellent communication/organizational skills
- Proficient work experience with Microsoft Office Suite, especially Excel.
- Schedule is Monday - Friday 11am - 8pm
- Overtime as needed
- Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
- Working knowledge of payment investigation systems
- Financial industry experience
- Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
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