Professional Services Manager

Job Description

Customer Success is an integral part of the Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. The Professional Services Manager will lead and manage a team of dedicated associates to provide legendary experiences to both our internal and external customers.

The Professional Services Manager will be responsible for managing professionals and workstreams around dedicated training, consultation services, data analysis and integration support. This role will identify process improvement opportunities and partner with cross functional teams for delivery. The Professional Services Manager will provide continuous training and guidance to the team to develop skillsets and drive value to our customers. This role will provide a customer-focused culture and environment by delivering confidence and value through the team's expertise and digital offerings.

The ideal candidate for this role should be passionate about helping people. A team player who knows what white-glove service looks like, and who is excited about being the driving force behind our customer-facing team consistently delivering on that promise.

This assignment is full-time in Reading, PA.

Major Responsibilities

• Providing leadership to a team of service professionals

• Developing talent through continuous coaching and training

• Leading efforts around analytical and integration needs

• Building partnerships with internal and cross functional teams

• Prioritizing of new and upcoming initiatives

• Understanding end-to-end processes

• Identifying process gaps

• Administrative Tasks

• Other projects assigned by the supervisor

• Regular, predictable, full attendance is an essential function of the job

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3-5+ years leadership role in Professional Services, Service Management, Program Management or Product Experience

• Customer Success experience a plus

• A proven Leader & Mentor

• Effective leadership and team management

• Strong critical thinking & problem-solving skills

• Organizational & time management skills

• Verbal & written communication skills

• Highly Adaptable

• Self-Motivated

• Strong Presentation Skills