Customer Support Clerk
Description
H EAD INTO SUMMER WITH A NEW CAREER AT BERKHEIMER!
Berkheimer Tax Innovations, a successful Pennsylvania tax collection and administration company, is seeking adaptable and motivated individuals to join our Youngwood, PA team as Customer Support Clerks!
WHAT YOU'LL DO:
- Answer taxpayer inquiries in person & over the phone
- Research, maintain, & update tax accounts based on information provided
- Process tax forms/mail & post payments to proper accounts
- Complete all tasks in a timely manner while meeting company standards
- Additional duties may be assigned
SCHEDULE + LOCATION:
- Start date: August 4th, 2025
- Full-time schedule: Monday - Thursday 8:00 am - 4:30 pm, Friday 8:30 am - 3:00 pm
- No weekends!
- On-site in our Youngwood, PA office
- Once released from training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
PAY + BENEFITS:
- $ 14.00/hour + monthly incentive opportunities!
- On the job, paid training to help you succeed
- Medical, Dental, Vision & Life Insurance
- Wellness Program including physical, emotional, and financial wellness
- Paid Holidays, Vacation, Sick, and Personal Time
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Casual business work environment
- Travel Insurance
Requirements
- High School Diploma or equivalent
- 0 - 6 months related experience and/or training
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
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