Collections Specialist

Collections Consumer Specialist

We are seeking highly motivated and goal-oriented individuals to join a Collections team as a Collections Consumer Specialist. In this role, you will be responsible for managing assigned accounts, making outbound calls to collect past due payments, and assisting account holders with various solutions. If you possess a strong work ethic, excellent communication skills, and thrive in a challenging environment, we encourage you to apply.

Key Responsibilities:

• Manage assigned queues of various account types.
• Make outbound calls daily to collect past due payments.
• Work a minimum of 100 accounts daily.
• Handle inbound calls from account holders.
• Process and send necessary correspondence for debiting accounts.
• Offer assistance options to account holders with secured loans who are experiencing payment difficulties.
• Maintain consistent phone activity throughout the day, outside of scheduled breaks.

Schedule:

• This is a full-time position with a rotating monthly schedule.
• Typical daily hours are from 8:00 AM, with a mix of earlier days (until 4:30 PM) and later days (until 5:30 PM).
• Required to work two Saturdays per month, which is paid as overtime if your 40-hour week is completed.
• New employees will work on-site for approximately four to six months to achieve performance goals before becoming eligible for a hybrid work model (one week in-office, one week remote).

Qualifications:

• Some prior collections experience is a plus, but we are willing to train candidates with a strong aptitude.
• Goal-oriented with a proven track record of achieving targets.
• A team player with excellent reliability and attendance.
• Possess "thick skin" and maintain professionalism during challenging interactions with account holders.
• Strong communication and problem-solving skills.

Compensation and Benefits:

• 16.50/HR - with a $500 3 month bonus completion.
• Significant opportunity to earn up to $1,500 quarterly in incentives by meeting individual and team performance goals, totaling up to $6,000 annually.
• Yearly raises based on performance reviews.
• Comprehensive benefits package
• Opportunities for professional development and advancement.