Harley-Davidson Master Technician
- Perform service, repair and customization work as outlined on repair order with efficiency and accuracy, in accordance to factory specifications.
- Complete repair work within the scheduled or allotted time excellent quality.
- Communicate effectively with Parts department and Service Consultants to request and obtain necessary parts.
- Notify Service Consultant of additional work needed or any delays in expected completion as soon as they become known.
- After job is finished, ensure proper completion and filing of paperwork.
- Keep work areas clean and organized.
- Assist Service Consultant with writing up work orders, estimates, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Complete and maintain Service Technician training by completing any necessary training programs assigned by the Service Manager.
- Model superior customer service behavior for all interactions with customers and employees.
- Team oriented with good communication skills.
- Completion of a formal training program such as Motorcycle Mechanics School or equivalent work experience.
- Driver’s license with Motorcycle endorsement.
- Maintain clean driving record.
- Obtain or have PA motorcycle inspection license.
- Keep clean and safe work environment.
- Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire. List of tools will be provided.
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