Unified Communications and Collaboration Analyst I

Job Description

Job Description

Founded in 1970 as South Philadelphia Health Action and subsequently incorporated as Greater Philadelphia Health Action, GPHA is a non-profit healthcare organization with a commitment to provide compassionate and affordable healthcare services regardless of an individual’s ability to pay. Since 1970, GPHA has expanded to become one of the premier providers of primary medical, dental, and behavioral healthcare in the Greater Philadelphia area.

GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance...and many positions have Flexible, Hybrid or REMOTE WORK Schedules.

We are presently seeking full-time UC & Collaboration Analyst I.

The UC & Collaboration Analyst I collaborates with cross-functional teams to implement, support, and maintain GPHA's Unified Communication and Collaboration systems, while providing quality end-user support.

The ideal candidate should have a Bachelor's degree in computer science or a related field, with 2-3 years of IT experience. They need strong planning, organizational, analytical, and communication skills, along with proficiency in database management, programming, and troubleshooting. The candidate must be able to meet tight deadlines, adapt to changing priorities, and understand customer service center processes and the ITIL framework. Experience with advanced call flow management, project management, Ring Central, SharePoint Collaborate Application, and Microsoft Teams is a plus.

At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, sexual orientation, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.

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