Clinical Performance Specialist

Clinical Performance Specialist “WANTED” – Pittsburgh PA Area

About Company:
Skilled Trades Services is ACTIVELY looking to hire a – Responsible & Qualified, Clinical Performance Specialist for the Bayer’s Radiology Business Unit. At STS we pride ourselves on our professionalism, safety standards, and commitment to excellence.

Job Overview:
As a Clinical Performance Specialist within Bayer's Radiology business unit, you are essential to enhancing customer experience through expert-level training and support for Bayer Radiology's portfolio of products. Your role is critical within the Radiology Solution Delivery organization, ensuring clinical adoption and satisfaction. You deliver product training and applications support, assist sales efforts, and maintain current knowledge of Bayer equipment and trends.

The span of coverage for the Clinical Performance Specialist will be within the Central territory. The position is residence based within the Pittsburgh, PA metropolitan area, and the candidate must be domiciled within the territory and willing to travel up to 75%.

YOUR TASKS AND RESPONSIBILITIES
The primary responsibilities for this role are to:

• Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Bayer equipment and / or Bayer software solutions, while ensuring all solutions are implemented according to Bayer standards

• Facilitate and promote adoption of new technologies and procedures while onsite training occurs.

• Provide clinical expertise in the sales effort by working with Portfolio Reps, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Bayer’s portfolio of products.

• Build and maintain customer relations while maintaining high levels of customer satisfaction. Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes.

• Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products.

• Provide assistance and expertise with special projects as needed and requested.

• Will need to creatively develop implementation plans through detailed site and clinical workflow analysis while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen.

• Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Bayer’s Complaint Department.

• Maintain product knowledge on new and current device products and or Software platforms.

• This specialist will be managing the Central territory, which will be covering a radius within multiple States in Pennsylvania, New York, and Ohio.

Who You Are:
Required Qualifications:

• Associate’s degree in a rela technical/clinical discipline with at least 6 years of relevant experience, or a Bachelor’s degree with 4 years of experience, or a Master’s degree with 2 years of experience

• Radiologic Technologist (RT) Certification and/or CIIP Certification is required

• Broad knowledge of effective Radiology and/or IT department workflow and practice
• Excellent verbal and communication skills, proficiency in MS Office suite, and willingness to learn new technologies

• Ability to problem solve, manage complexity, and ambiguity

• Willingness to travel approximately 70% of the time, including overnight travel
  
• Valid driver’s license
• Experience with Bayer/Medrad Injector systems and IT experience/radiation dose management software is a plus.

Employees can expect to be paid a salary of approximately between $80,000.00 to $100,000.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.