Tech Support Engineer

AVEVA is creating software trusted by over 90% of leading industrial companies. **Salary Range:** $69,900.00 - $151,400.00 **This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.** **Job Title:** Technical Support Engineer **Location:** Philadelphia **Employment Type:** full-time - Hybrid **The job** This intermediate-level position is typically held by individuals with over three years of experience in triaging, reproducing, and resolving complex application issues related to the product, its configurations, and custom code developed and delivered to customers **Key responsibilities** + Serve as a **Technical Support Analyst** , providing expert-level support for complex issues. + Perform **triage, technical troubleshooting, testing, analysis, and diagnosis** of product-related issues, including custom applications and integrations. + **Document all activities and findings** thoroughly in the case tracking system. + Provide **effort estimates** for anticipated work and tasks. + **Deploy workarounds or hotfixes** for product-related issues. + Implement **fixes, enhancements, or workarounds** for custom code issues. + **Document requirements** for custom code changes and conduct feasibility studies. + Maintain **custom code and related documentation** under version control, as needed. + Ensure **system documentation** is accurate and up to date. + Collaborate proactively with the **Frontline Support team** to promote best practices in solution maintenance. + Occasionally participate in **domestic travel** for training or on-site customer support. **Essential requirements** (technical skills) + Proficiency in the **software development lifecycle** , including design documentation, coding, and testing. + Strong **triage, troubleshooting, and issue replication** capabilities. + Solid understanding of **Microsoft Windows and Server operating systems** . + Experience with **Microsoft Visual Studio** , including development in **VB.NET and/or C#** . + Familiarity with **source code version control systems** , such as **Mercurial (SCM)** . + Proficient in **Microsoft SQL Server** development tools and languages, including **SQL, PL/SQL, and T-SQL** . + Experience with **SQL Server database administration** and **reporting services** . + A sound understanding of **distributed solution architectures** . **Desired skills** (core competencies) + **Adaptability and flexibility** in dynamic environments. + **Customer-oriented** mindset with a focus on delivering value. + Strong **written and verbal communication skills** , with fluency in English as a first or second language. + Proven ability to **manage multiple priorities** effectively. + **Self-motivated** with a passion for continuous learning. + **Results-oriented** approach to problem-solving and task execution. + Demonstrated **independence and sound decision-making** skills. + A **collaborative mindset** and ability to work effectively within a team toward shared goals. _If you are in ETAP or RIB, please delete the below and this line_ **Commercial** **at AVEVA** Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. Find out more: **USA Benefits include:** Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K. It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ **Hybrid working** By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. **Hiring process** Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process **About AVEVA** AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .