Concierge/Client Services Specialist

Job Description

Job Description

Description:

Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.

This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton & Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of time will be dedicated to administrative support for the firm’s attorneys.

Responsibilities

Concierge and Administrative tasks

• Back up for Front desk coverage daily: greet clients and visitors with a smile and ensure five-star hospitality is provided during the visit
• Provide legal administrative support to attorneys and paralegals to include but not limited to expense reports, uploading legal documents to iManage (electronic filing system), scanning projects, document preparation and assembly of workbooks, and other administrative tasks as assigned
• Process incoming and outgoing mail and packages daily
• Assist Concierge Services Manager with scheduling conference rooms and communicating effectively with all team members to ensure schedule coordination.
• Place catering orders for food, beverages, and refreshments as necessary and set up/clean up meeting rooms accordingly.
• Prepare all meeting rooms with proper equipment, technology, and accessories.
• Provide overall office management, such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakrooms.
• Support File Specialist with file maintenance, including file room organization, closing and thinning files as backup support when needed
• Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries.
• Daily errand runs to Courthouse, post office and other locations daily.
• Some planning for events and firm functions

Skills/Experience

• High energy and genuine enthusiasm for achieving five-star internal and external client service.
• Demonstrate the ability to think strategically, anticipate work needs and find solutions to overcome obstacles independently.
• Tech-savvy with the ability to learn new systems and processes quickly.
• Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.
• Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.
• Must have excellent time management skills.
• Ability to work independently and in a team setting.
• Friendly and welcoming attitude, with the spirit to serve.
• Ability to multi-task and work within deadlines.
• Ability to troubleshoot and proactively provide solutions to overcome obstacles
• Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands.
• Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.

Qualifications/Requirements

• 1-3 years of experience in a professional environment is preferred
• Ability to be flexible to the needs of the firm based on events. May require some evenings and weekend hours at times
• Legal administration or related field preferred
• Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams
• Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, or similar) – preferred but not required
• Reliable transportation and ability to run errands as needed

Compensation

Salary is negotiable, Saxton & Stump offers a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401k plan, and the opportunity for professional growth.

Who We Are

Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton & Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service. Apply today and be a part of the future of legal and consulting services.