Clerical Support Warranty Compliance

Job Description

Job Description

Warranty Claims / Customer Quality Support Specialist

Position Summary

We are seeking a detail-oriented Customer Quality Support Specialist to provide clerical and administrative support to the Customer Quality Solutions team. This role is responsible for reviewing customer quality complaints, determining warranty eligibility based on established warranty guidelines, and accurately documenting claim information within SAP. The ideal candidate will have strong organizational skills, excellent attention to detail, and experience working with SAP or a similar ERP system. The position is located in Cranberry Twp, PA

Key Responsibilities

• Provide clerical and administrative support to the Customer Quality Solutions team.

• Review customer quality complaints received via email and other communication channels.

• Evaluate complaints against warranty policies and terms to determine warranty eligibility.

• Accurately enter claim details, customer information, and warranty decisions into SAP.

• Maintain detailed and organized records of customer complaints and warranty claims.

• Communicate professionally with internal teams regarding claim status and required documentation.

• Ensure compliance with company warranty procedures and customer satisfaction standards.

• Assist with tracking and reporting claim activity as needed.

• Perform additional administrative duties to support the quality team.

Qualifications

• Previous experience in an administrative, clerical, customer service, warranty, or quality support role.

• Experience using SAP or a similar ERP system required.

• Strong attention to detail and ability to accurately review and process information.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications, particularly Outlook and Excel.

• Ability to manage multiple tasks and prioritize work in a fast-paced environment.

• Strong problem-solving and analytical skills.

Preferred Qualifications

• Experience reviewing warranty claims or quality-related customer complaints.

• Background supporting manufacturing, quality assurance, or customer service teams.

Skills & Competencies

• Data entry accuracy

• Attention to detail

• Time management

• Organizational skills

• Customer focus

• Professional communication

• ERP/SAP system proficiency

Pay: $25.00/hour
Schedule: Monday-Friday, 8:00 AM-4:30 PM

Duration: approximately 6 months

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.