Knowledge management engineer

Philadelphia, Pennsylvania

Business Professional - Non-Exempt

Corporate

Stradley Ronon Stevens & Young, LLP is a national, full-service law firm founded in Philadelphia, Pennsylvania, with marquee practices in investment management, litigation, and corporate. We are committed to smart growth, innovative thinking, excellence and integrity. With 225 attorneys and 180 business professionals, we proudly serve a diverse client base across industries, many of whom help shape the world of financial services and products, working together to produce achievements greater than the sum of our parts.

Stradley Ronon is seeking a motivated self-starter to enhance our Knowledge Management (KM) software portfolio. The successful candidate will play a pivotal role in our Knowledge Management Department, bringing a blend of experience in systems and data management, data and document automation, and product ownership to support data-driven strategies, automate workflows, and foster a culture of strategic technical implementation that supports efficiency and growth.

Key responsibilities:

Atlas Fuse Chatbot

• Act as the Product Owner for Atlas Fuse AI Assistant, documenting requirements, tracking enhancements and addressing bugs in collaboration with vendor contacts.

• Operationalize knowledge collections and chatbot maintenance with department stakeholders.

• Integrate high value data sources into the Atlas AI Assistant, creating a seamless data experience across our gen AI tools.

Enterprise Search

• Implement and optimize enterprise search tools to enable efficient, organization-wide information retrieval across multiple data sources.

• Collaborate with the Knowledge Management Analyst to analyze intranet search functionality, translating user stories into functional requirements for enterprise search.

• Create and maintain a backlog of search bugs and feedback to prioritize issues, create a development roadmap, and address bugs in collaboration with our vendors.

Data Automation and Integration

• Integrate data from HRIS, billing and document management systems for enhanced knowledge management across Stradley platforms.

• Integrate data sources for projects involving Atlas Fuse, and Enterprise Search.

• Serve as a technical resource for low-code application development, working to optimize benefit from these technologies by driving adoption.

Drive Project Implementation

• Support the Manager of Knowledge Solutions by translating design input into technical requirements for IT and vendors.

• Support business owners on optimal product use and creating documentation.

• Liaise with vendors to champion enhancements and track and resolve bugs.

• Guide users with best practices, create how-to documentation, and assist with blockers.

• Collaborate with IT on upgrades and system changes; serve as technical product expert.

• Collaborate with project managers to centralize and automate RFP processes, including requirements gathering, preparation, and vendor research, to reduce IT project manager workload.

Workflow Automation

• Support vendor selection and implementation of low code/no code workflow tools.

• Translate requirements into automated workflow and document assembly projects.

• Create how-to documentation that supports a self-service model.

• Track software updates and new releases, updating documentation and communicating impactful changes to affected users.

Qualifications

• Training in information systems, business administration, library sciences or a related field.

• 3+ years of experience in Legal, Knowledge Management, Data Analytics or Information Systems.

• Proven track record in implementing and maintaining information systems or products.

• Strong understanding of data automation and visualization principles.

• Acumen with low-code solutions such as Microsoft Power Automate and Power BI with an expressed commitment to growing these skills in a professional setting.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and interact with executive stakeholders.

• Technical acuity and the ability to learn new software quickly.

• Experience with tools such as iManage, NetDocs, SharePoint, and Upland BAI SmartHub is preferred.

Characteristics

• Growth mindset with a willingness to attend training and build both technical and communication skills.

• Deep appreciation for data automation, product ownership and knowledge management as a discipline.

• Aptitude for becoming a super user of Power BI, Power Automate and the firm’s KM tools.

• Highly organized and self-motivated as an individual contributor.

• Strong sense of personal responsibility for the applications and processes they own.

Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off.

No agencies please. For questions regarding this position, please contact Julie Oates, Talent Acquisition Manager, at [email protected]. Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Legal Recruiting Department representative.

Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.