Enrollment & Eligibility (E&E) Back Office Admin (IEB)

About 360 Management LLC:

At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients' missions, we specialize in providing administrative and operational solutions that make a measurable impact. We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals. Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you're looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.

Job Title: Enrollment & Eligibility (E&E) Back Office Administrator - Remote

Location: Remote (Pennsylvania residents only) Job Type: Full-Time; Non-Exempt Division : Health Services, East Division Department : Pennsylvania Independent Enrollment Broker (IEB) Reports To: Supervisor -- Document Processing Center

*About the Role: *

We are seeking an Enrollment & Eligibility (E&E) Back Office Administrator to support the Pennsylvania Independent Enrollment Broker (IEB) program. This role plays a crucial part in ensuring the timely and accurate processing of enrollment documentation. By maintaining data integrity and supporting applicants and providers, you'll help streamline access to essential healthcare programs.

*As an E&E Back Office Administrator, you will: *

Enter, verify, and maintain applicant data across systems including SAMS, HCSIS, MAXe, CIS, Compass, and Outlook. Process waiver transfers, nursing home transition cases, and special cases for applicants turning 21. Assist with uploading and organizing required documentation from various sources. Track case progress and follow up with providers to ensure timely handling of files. Run database queries, generate reports, and communicate inconsistencies to management. Audit your own work to maintain compliance and accuracy. Collaborate with internal teams and external stakeholders to resolve issues and complete special projects. Meet or exceed daily production goals and performance metrics. These responsibilities are not all-inclusive; additional duties may be assigned as needed.

Minimum Qualifications:

High school diploma or GED required; Associate degree preferred 1+ year of administrative, clerical, or data entry experience preferred Proficiency in Microsoft Office (Word, Excel, Access, Outlook) Accurate 10-key data entry skills with strong attention to detail Excellent organizational, written, and verbal communication skills Ability to work independently, manage deadlines, and adapt in a fast-paced environment

Standout Qualifications:

Prior experience in healthcare, enrollment, or eligibility services Strong problem-solving and critical-thinking skills Comfort with multiple data systems and databases Ability to thrive in a high-volume, detail-driven environment

Pay & Benefits:

Pay Rate: $15 Schedule: Day Shift (9:30 AM -- 6:00 PM); Training Schedule: 8:30 AM -- 5:00 PM Training: 2 weeks onsite in Harrisburg, PA before transitioning to remote work Comprehensive benefits package (medical, dental, vision, etc.) after 120-day probationary period starting the first of the month following completion. Bonus incentives available

Remote Work Requirements:

Must reside in Pennsylvania Private, confidential home workspace with secure internet High-speed internet; Minimum 20 Mbps download & upload Wired Ethernet connection (Cat 5 cable) required Functioning webcam for virtual training and meetings No sole childcare or dependent care responsibilities during scheduled work hours Physical Requirements Ability to sit/stand for extended periods while using a computer and phone Frequent use of hands and fingers to operate computer systems Clear speaking and adequate hearing for effective communication Ability to walk short distances or move around workspaces as needed Lift, carry, push, or pull up to 25 pounds as required Maintain safe, ergonomic home workspace with proper lighting and noise level

Why join us?

At 360 Management LLC, we know people are out greatest asset. You'll be part of a team that values: A supportive, collaborative work environment Professional development and growth opportunities Meaningful work that directly helps individuals and families access care and services A mission-driven culture that prioritizes quality, teamwork, and impact.

*Equal Opportunity Employer Statement: *

360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at [email protected]. Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.