VP, Logistics & Customer Service
- Exemplify the Freshpet safety culture by leading through example
- Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams
- Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development
- Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration
- Provide leadership and direction to the business as it relates to our logistics and customer service strategy
- Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management
- Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains
- Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies
- Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities
- Deliver and manage financial targets and budgets
- Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.
- Advanced leadership, relationship management, project management and financial management skills
- Simultaneously manage multiple projects while balancing short term vs. long term needs
- Extensive negotiation, conflict management, and problem-solving skills
- Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control
- Self-starter with a strong sense of urgency and attention to detail
- Excellent verbal and written communication skills
- Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity
- Bachelor’s degree in business, supply chain, operations management, or a related field
- MBA strongly preferred
- Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry
- Extensive experience in successful design and management of a temp-controlled, regulated food supply chain
- Expert knowledge of GMP controls and food safety program management
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