Experienced HVAC Service Technician

Job Description

Job Description

Experienced HVAC Service Technician & Future Team Leader

Who We Are:

Davis Brothers Heating and Air Conditioning is a family-owned business nestled in the charming small town of Indiana, PA. For over 75 years, we've been the cornerstone of comfort for our community, prioritizing quality craftsmanship and exceptional customer service. We're not just a workplace; we're a family that values integrity, hard work, and innovation.

Our culture is built on close-knit relationships, continuous learning, and a commitment to personal growth. We believe in doing the hard things right and investing in our team's success. At Davis Brothers, you're not just filling a position; you're building a fulfilling career and becoming an integral part of our community.

Who You Are:

- You have 5-10 years of hands-on HVAC service experience and are ready to take the next step in your career.
- You're a leader at heart, passionate about mentoring younger technicians, and comfortable working independently.
- You're looking for a change of pace from city life and are excited about the prospect of living in a welcoming small town.
- You're a problem-solver, always looking for innovative solutions to complex HVAC issues.
- You value work-life balance but understand the importance of flexibility in providing critical services to the community.
- You're committed to continuous learning and staying ahead of industry trends and technologies.
- You have a strong sense of integrity and take pride in delivering exceptional customer service.

Job Summary:

As our HVAC Service Technician and future team leader, you'll play a crucial role in ensuring top-notch service delivery while mentoring the next generation of technicians. You'll have the opportunity to grow into a leadership position, shaping the future of our service team and contributing to our company's legacy of excellence.

Responsibilities:
- Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
- Consistently provide accurate pricing.
- Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps.
- Conduct regular inspections of work performed to ensure adherence to quality standards and safety protocols.
- Provide technical expertise and troubleshooting support to resolve complex HVAC issues and ensure timely completion of service calls.
- Communicate the benefits of Club Memberships.
- Monitor inventory levels of parts and equipment, and coordinate with suppliers to ensure timely availability for service calls.
- Communicate effectively with customers to address questions, concerns, and service-related issues, ensuring a positive customer experience.
- Facilitate rescheduling customer appointments if a call is not complete.
- Keep truck clean, stocked, and accurately inventoried.
- Collaborate with other departments such as sales and operations to optimize service delivery and meet business objectives.
- Report any safety issues to supervisor and/or manager.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Maintain accurate records of service calls, work performed, and materials used.
- Perform other duties as assigned.

Requirements:
- Proven experience as an HVAC technician, with at least 5 years of hands-on service specific experience.
- EPA Certification required.
- A High School diploma or general education degree (GED) required.
- Strong technical skills and proficiency in diagnosing, repairing, and installing HVAC systems and equipment.
- Exceptional customer service skills and a commitment to delivering a positive customer experience.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Solid understanding of HVAC tools, equipment, and safety standards.
- Strong problem-solving abilities and attention to detail.
- Valid driver's license and clean driving record. Approval to drive by Company's insurance carrier.

Preferred Qualifications:
- Associate's degree or technical certification in HVAC or a related field.
- Prior experience in residential and light commercial HVAC service.
- Experience with Service Titan

Work Environment and Physical Requirements:
- Work primarily in the field, including customer sites, with occasional office-based tasks.
- Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
- Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
- May require working in confined spaces or at heights. Occasionally works from heights 15 feet or higher above ground.
- Must be able to lift 50 pounds with the ability to push, pull, carry, or maneuver heavier items (with additional manpower and appropriate devices).
- Carries 24 ft extension ladder alone or 40 ft extension ladder with a fellow coworker on most jobs.
- Have good visual acuity.

Position Specific Standards:
- Willing to attend training courses and advance skills.
- Must be available for on-call duty outside of regular business hours, including evenings, weekends, and holidays. On-call days will be scheduled in advance.
- Available for support to the team by phone (as needed 24/7).
- Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.

Why Choose Indiana, PA?

Indiana offers a perfect blend of small-town charm and modern amenities. You'll enjoy:
- A lower cost of living compared to big cities
- A strong sense of community and neighborly spirit
- Beautiful natural surroundings with plenty of outdoor activities
- Excellent schools and family-friendly environment
- A slower pace of life without sacrificing career growth opportunities

Compensation and Benefits:
- $24-$35 per hour
- Competitive Paid Time Off
- Medical/Dental/Vision Insurance
- IRA Match
- Paid Holidays
- Moving Allowance

Join us at Davis Brothers Heating and Air Conditioning, where your experience is valued, your growth is supported, and your work makes a real difference in people's lives. Take the next step in your career while enjoying the benefits of small-town living in beautiful Indiana, PA.

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