Reservationist

:

We are looking for a customer-oriented service representative that assists guests in making, changing, and cancelling reservations. The best reservationists are genuinely excited to help customers looking forward to booking their special events with us and demonstrate a positive, upbeat, guest friendly tone relating to phone etiquette and front desk operating procedures. To qualify, reservationists are patient, empathetic, understand the value of good communication skills and are confident to respond efficiently to customers inquiries and maintain high customer satisfaction.Duties/Responsibilities

• Prepare and confirm the current day's reservations (special requests, packages/promos, VIPs, room contracts, etc).

• Call, verify and confirm inquiries with proper credit handling deposits

• Check emails/voicemails and use proper message handling procedures; forward mail to respective parties

• Maximizes reservation bookings by coordinating optimal time slots

• Works closely with the Events Team department to ensure availability of rooms; tracks and notes all arrivals, departures, room moves, as well as any special requests

• Review the following day's reservations; call and confirm parties/preset orders.

Requirements

• Must be able to work weekdays (2-10 PM). Possibility for different hours which can be discussed.
• Strong phone contact handling skills and active listening

• Familiarity with Google Drive and Microsoft Office

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• High school diploma

Criteria for Evaluation: Reservation staff will be evaluated and coached regularly based on quality and quantity of work performed, attendance and punctuality records, courtesy towards Guests, relations with other staff members, reliability, compliance with all Yakitori Boy policies, grooming and dress guidelines, safety and sanitation standards, security procedures and guidelines, and initiative.

PREREQUISITES:

Education: High school graduate or equivalent; some college preferred.

Experience: Previous customer service experience desired.

Physical: Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pound. While performing the duties of this job, it may be also required to stoop, kneel, or crouch.

Ethical Behavior: Must adhere to Yakitori Boy's Code of Ethics.

Work Environment: Work is generally performed at the front desk of a club setting with exposure to a high volume of incoming/outgoing guests and noise levels. Evenings, grave, weekends and holidays most likely will be required.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What's your availability? We typically have our reservationists in from 2 - 10 PM for a usual shift and we have later shifts on Friday/Saturday (like 6 PM - 2 AM).
• Why do you want to work at Yakitori Boy?

Work Location: In person