Desktop support technician

Job Description

One of our top state clients is looking for a Desktop Support Technician to join their team. This individual will provide support for both software and hardware technical projects for the state. This role is responsible for managing and tracking all change management tickets associated with Desktop issues. These responsibilities include workstation deployments/installations, technology software and hardware troubleshooting, physical installation of IT equipment, and assisting with incident and change management issues. This role will be onsite 5 days/week in Philadelphia, PA.

Compensation:

$22/hr to $28/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2+ years of experience as a Desktop support technician, working with both software and hardware issues

Extensive experience using a ticketing system, preferably with change management tickets (Service Now preferred)

Experience working in end user support

Excellent communication skills Experience with assistive technology software such as JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion