Clinical Systems Manager

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Senior Manager, Clinical Systems Manager

Purpose

The Clinical Systems Manager leads the design, development, and optimization of our proprietary in-house software system, SWFT (Specialty Workflow & Fulfillment Technology), used to manage medication programs for patients with rare and complex diseases. The Clinical Systems Manager serves as the primary liaison between pharmacy operations, clinical stakeholders, and technical teams to ensure SWFT supports both current workflows and the evolving needs of medication program design.

Responsibilities

• Leads all build, configuration, and process improvement initiatives within the SWFT platform to support existing medication programs and new programs as needed.
• Translates clinical and operational needs into functional system designs.
• Manages end-to-end system enhancements, including requirements gathering, documentation, testing, and deployment.
• Collaborates with internal development or engineering teams to implement and validate technical solutions.
• Conducts routine assessments of system performance, identifies gaps, and implements optimizations.
• Provides troubleshooting assistance and solutioning as required.
• Serves as the SWFT subject matter expert (SME) for medication program workflows, especially as they relate to digital design and system integration.
• Evaluates clinical and operational implications of development requests and provides recommendations for workflow alignment.
• Oversees a portfolio of development and enhancement requests, ensures timely execution and alignment with pharmacy goals.
• Trains and supports pharmacy staff on SWFT functionality and enhancements.
• Maintains thorough documentation of system builds and update cycles.
• Identifies opportunities to innovate and scale system capabilities in response to new programs, therapies, or regulations.
• Additional tasks as assigned

Required Qualifications

• Doctor of Pharmacy or Bachelor of Pharmacy from an ACPE accredited institution.
• Licensed or eligible for pharmacy licensure in the State of Pennsylvania.
• Minimum of three (3) years as a practicing, licensed Pharmacist.
• High level of independent judgment, individual initiative, and time management skills.
• Ability to communicate effectively in a manner that is clear, logical and consistent.
• Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.

Preferred Qualifications

• Completion of a pharmacy post graduate residency, PGY-1, PGY-2 or fellowship.
• Advanced certification (e.g., BCPS, BCOP, CSP, etc.).
• Deep clinical knowledge base and basic understanding of specialty pharmacy workflow.
• Experience developing, managing, and executing clinical programs.
• Proficient with Microsoft Office (Word, Power Point, Excel).
• Familiarity with basic SQL concepts and SQL server.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.