Senior Atlassian Consultant

Senior Atlassian Consultant

Req number:

R7392

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Senior Atlassian Consultant ready to take us to the next level! If you have experience serving as a technical expert and trusted advisor, translating business requirements into scalable Atlassian solutions while ensuring alignment with enterprise architecture standards and are looking for your next career move, apply now.

Job Description

We are looking for a Senior Atlassian Consultant to play a pivotal role in CAI's internal technology team. Partnering across the enterprise, this role will be instrumental in designing, configuring, and optimizing CAI's Atlassian platform to support operational excellence and CAI's future growth. This position will be full-time contract and remote . This is a 5-month (with the potential to be extended) project-based position.

What You'll Do

• Configure and build Jira projects, workflows, schemes, and automation rules aligned with CAI design standards and enterprise architecture guidelines

• Design and implement JSM service desks, portals, queues, and SLA configurations to support service delivery requirements

• Facilitate requirements gathering sessions with business stakeholders and technical teams to translate operational needs into Atlassian configurations

• Write and maintain Scriptrunner scripts, custom fields, and advanced configurations to extend platform capabilities

• Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products

• Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques

• Participate in agile ceremonies including sprint planning, daily standups, and retrospectives

• Conduct code reviews and configuration reviews to maintain quality and adherence to standards

• Document technical specifications, configuration decisions, and operational procedures in Confluence

• Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy

• Support user acceptance testing and iterate on configurations based on stakeholder feedback

• Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority

What You'll Need

Required:

• Minimum of 4 years of experience working with Atlassian products in a configuration, development, or administration capacity

• Strong expertise in Jira configuration including projects, workflows, schemes, screens, custom fields, and automation rules

• Demonstrated experience designing and implementing Jira Service Management (JSM) service desks, portals, queues, and SLA configurations

• Proficiency in Confluence administration, space configuration, and documentation best practices

• Strong ability to gather requirements from stakeholders and translate business needs into technical solutions

• Excellent communication skills with ability to collaborate across technical and business teams

• Ability to work independently in a remote setting while managing multiple priorities and deadlines

Preferred:

• Experience with Scriptrunner for Jira including Groovy scripting, behaviors, listeners, and script fragments

• Experience with Jira Product Discovery (JPD) for product management and roadmapping

• Experience with Zephyr for test management

• Experience with Rich Filters, Tempo, and Big Picture configuration

• Experience with Bitbucket for source control and CI/CD integration

• Minimum of 2 relevant Atlassian certifications (e.g., ACP-620, ACP-610, ACP-120)

• Experience in a staffing, professional services, or SLED-focused organization

• Familiarity with SOC 2 compliance requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JM1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.

$70 - $100 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.