Loan Officer

Job Description

Job Description

Job Title: Loan Officer

Date Revised: June 3, 2026

A. Basic Function: The Loan Officer supports Tenfold’s delivery of first-time homebuyer down

payment/closing cost assistance mortgages; City of Lancaster Critical Home Repair Loan program;

and the Employer Assistance Program. This hands-on position works directly with customers as

both lender and technical assistance provider with lending as the primary responsibility. The Loan

Officer will facilitate the lending process from start to finish, including origination, underwriting,

processing, closing, and on-going service for both existing and new clients.

B. Essential Functions:

1. Respond to initial inquiries regarding loan programs and other services.

2. Diagnose needs of potential clients and provide technical assistance as required.

3. Receive and evaluate loan applications, ensuring that all necessary documentation and fees

are provided before processing.

4. Prepare loan documents and closing list for review by Director of Lending and coordinate

closing.

5. Assure preparation of correct documentation for loans, including perfection of security

instruments and all documentation necessary to demonstrate eligibility of program

participants, achievement of program goals, and compliance with funding source expectations

are obtained.

6. Maintain accurate and complete loan files and support as needed requests for portfolio or

borrower info, input and maintain loan information in database (DownHome).

7. Service loans, including follow-up on past due loan payments as presented by Controller or

Director of Lending; respond to client inquiries about existing loans, maintain current

information on borrowers.

8. Conduct periodic site visits to assess borrower’s progress and/or financial health, check

collateral conditions when warranted and identify relationship issues and/or opportunities.

9. Work with the Chief Community Investment Officer (CCIO) and Controller to address

compliance issues and delinquency through meetings with borrowers; obtaining and

reviewing borrower financial and cash flow statements and developing action plans, including

modifications to loan terms and conditions.

10. Assist with building and maintaining a pipeline of potential customers within Tenfold’s target

market.

11. Develop and maintain relationships with businesses, financial institutions and organizations

and agencies providing services to Tenfold customers and borrowers, including relationships

with other financing agencies.

12. Deliver personalized technical assistance to customers or refer to appropriate team members

or appropriate outside resources.

13. Assist CCIO and Controller by providing information requested for monitoring visits by funders

and/or certifying agencies.

14. Present training workshops to client groups as scheduled.

15. Contribute to the development of new lending products and services.

16. Attend networking events.

17. Other duties as assigned.

C. Minimum Knowledge, Skills and Abilities:

1. Minimum of 3 years’ experience in mortgage and loan origination, underwriting and processing.

2. Bachelor's degree in business administration, finance, public administration, or a related field is

preferred, or a combination of education and experience will be considered.

3. Extensive knowledge of mortgage loan qualification requirements, real estate practices,

techniques and skills required for successful budget and money management, and an aptitude for

understanding the legal and financial requirements for lending.

4. Ability to establish and maintain effective communications and working relationships.

5. PHFA Housing Counselor and NCHEC (NeighborWorks) Pre- and Post-Purchase Home Ownership

Education Certification required within 12 months of employment.

6. Skill in analyzing financial information and developing reports and models.

7. Discretion in maintaining confidential and sensitive information.

8. Flexibility to work effectively both independently and in a team environment. Excellent writing and

verbal communication skills.

9. High proficiency in Microsoft Office software, including Excel, Word, PowerPoint and Outlook.

10. Willingness to travel to meet clients in Lancaster and surrounding counties as needed.

11. Commitment to Tenfold’s Core Values:

• We value Empowerment

• We value Innovation

• We value Integrity

• We value Diversity, Equity and Inclusion

• We value Teamwork

D. Supervision Exercised:

None.

E. Supervision Received:

Reports to Chief Community Investment Officer or designated representative.

G. Time Requirements

Hours for this position will vary according to the needs of the program. Regular Work Hours: Normal

office hours: Monday- Friday, 8:30 am to 5:00 pm with a 30-minute lunch break. Compensation for

this position is paid biweekly.

H. Classification:

This position is classified as non-exempt from overtime and compensation is paid on an hourly basis.