Application Support Lead - Mainframe Operations (PST preferred)

Application Support Lead - Mainframe Operations (PST preferred)

Position Description
This role may be remote, but a candidate in the Pacific Time Zone is preferred.

This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an environment using emerging technologies. CGI is looking for an Application Support Engineer PROD support engineer to join our offshore SRC support team. The engineer will manage application / production support activities for a large US banking client.

Your future duties and responsibilities
. Provide L2/L3 production support for business-critical mainframe applications following ITIL processes for incident, problem, and change management within SLA commitments.
. Perform batch job monitoring and scheduling using tools such as Control-M / CA7 / TWS; analyze and resolve job failures, abends, and data processing issues.
. Handle minor development and maintenance tasks including code fixes, enhancements, unit testing, and technical validation prior to implementation.
. Manage change requests with impact analysis, implementation, and post-deployment verification in coordination with release and configuration management teams.
. Participate in bridge calls and major incident management calls, providing timely technical updates and coordinating with infrastructure, database, middleware, and business stakeholders.
. Support SIT and UAT activities including test execution, defect tracking, and validation to ensure stability and quality of releases.
. Prepare and publish daily/weekly application health, batch status, incident, and SLA reports for client and management communication.
. Maintain operational documentation, run books, and knowledge base articles to support continuous improvement and knowledge transfer.

Required qualifications to be successful in this role
. 5+ years of experience in Mainframe Application Support / Production Support and Application Maintenance with exposure to development and enhancement activities.
. Strong hands-on experience with log analysis and troubleshooting using JCL, COBOL, DB2, CICS, and VSAM in production and non-production environments.
. Experience in troubleshooting issues across distributed environments involving application servers, databases, middleware, and integrations through log analysis and debugging will be added advantage.
. Good understanding of distributed systems and integrations with mainframe (APIs, middleware, file transfers), and experience in monitoring and supporting end-to-end application flows.
. Overall 7+ years of experience in application Development / Support, Configurations, installation, and Engineering.
. Experience in managing business critical applications.
. Experience in identifying critical issues and troubleshooting them before causing any business impact.
. Knowledge on ATLASSIAN products like Jira and Confluence.
. Able to create documentation like KB articles, SOP's & release procedures.
. Knowledge on incident management tool like ServiceNow, Remedy etc.
. Demonstrated abilities in Integration of application with database and Web Services.
. Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction.
. Experience in working with different Vendors.
. Experience with Linux, Unix and Databases.
. Strong technical, logical, and analytical skills.
. Strong team player and cooperative skills.
. Advanced analytical, conceptual, and problem-solving abilities.
. Strong written and oral communication skills.
. Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
. Ability to work in a team-oriented and collaborative in multi-geographic environment
. Ability to translate an idea or need into a completed solution or work product.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 57,100 - $154,300.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.