Benefits Manager

Overview:

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Elwyn seeks a Benefits Manager that is responsible for the day-to-day management and execution of the organization’s Benefits function, including health and welfare benefits, retirement programs (403(b) and pension), employee support, benefits systems oversight, and vendor coordination. Reporting to the Director of Benefits, this role ensures accurate administration, reliable systems and integrations, effective employee communications, and operational continuity across a multi-state, nonprofit workforce.

Benefits Operations & Employee Support

• Manage day-to-day benefits operations, including eligibility, enrollment, and life event processing
• Oversee Tier 1 and Tier 2 employee support model for benefits inquiries and enrollment assistance
• Provide trained Tier 1 and Tier 2 support for Leave-related intake, employee communication, and benefits eligibility changes associated with approved leaves
• Ensure timely resolution of employee issues, escalations, and enrollment corrections
• Establish and maintain clear workflows, service standards, and escalation paths

Team Leadership, Coverage & Continuity

• Provide operational leadership and prioritization across the Benefits team
• Ensure coverage during high-volume periods and staff absences, including coordinated support for Leave administration
• Coordinate Tier 1 and Tier 2 support for Leave administration during peak periods and absences, while preserving dedicated Leave Specialist ownership
• Support cross-training to ensure continuity
• Coach and develop team members to improve accuracy, efficiency, and service delivery

Communications & Employee Experience

• Ensure clear, accurate, and timely benefits and retirement communications to employees
• Develop and execute benefits communication plans to support enrollment, plan changes, and ongoing employee education
• Oversee creation and delivery of benefits guides, enrollment materials, and employee messaging
• Use employee inquiries and ticket trends to drive proactive outreach and continuous communication improvements

Retirement Programs (403(b) & Frozen Pension Plans)

• Oversee day-to-day administration and operational coordination for the organization’s 403(b) Plans and frozen pension plans
• Coordinate with retirement vendors, recordkeepers, and internal partners on eligibility, contributions, and data accuracy
• Support annual census preparation, contribution validation, and annual retirement audits
• Ensure retirement program communications and employee support are timely and accurate
• Escalate fiduciary or complex compliance matters to the Director of Benefits

Benefits Systems, Integrations & Data

• Serve as the operational owner of the UKG Pro Benefits (BenAdmin) module
• Configure and maintain benefit plans, eligibility rules, work status events and life event logic
• Oversee benefits-related integrations and carrier EDI files
• Troubleshoot enrollment, eligibility, and data issues
• Identify and implement process improvements to reduce manual work and system errors

Vendor & Stakeholder Management

• Serve as the primary operational contact for benefits and retirement vendors
• Coordinate and support annual benefits renewals with Director of Benefits
• Escalate issues appropriately and ensure timely resolution
• Coordinate closely with Payroll, Finance, HR, and Leave Administration partners

Perform other related duties as assigned that are consistent with the scope, responsibility, and level of this role.+

Compliance, Controls & Risk Management

• Ensure day-to-day benefits administration complies with applicable federal, state, and local regulations (e.g., ERISA, ACA, HIPAA, COBRA, Section 125, state-specific requirements)
• Oversee operational execution of compliance-related activities, including eligibility tracking, notices, reporting inputs, and vendor deliverables
• Partner with internal stakeholders and external vendors to support audits, filings, and compliance reviews
• Identify potential compliance risks related to benefits administration, systems configuration, billing, or eligibility and escalate appropriately
• Maintain documentation, controls, and standard operating procedures to support audit readiness
• Coordinate with the Director of Benefits on regulatory interpretation and plan amendments

EDUCATION

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and directly relevant experience
• 5+ years of progressive experience in benefits administration or benefits operations supporting a multi-state workforce
• Prior experience leading or supervising staff, or serving in a lead/managerial role within a benefits function
• Hands-on experience administering a broad portfolio of health and welfare benefit plans and retirement plans

QUALIFICATIONS

Benefits Systems & Technical Experience

• Hands-on experience administering benefits through an HRIS or benefits administration system
• UKG Pro Benefits (BenAdmin) experience strongly preferred
• Experience managing or supporting carrier EDI files, integrations, and enrollment audits
• Experience working with carrier portals and third-party administrators
• Strong ability to audit, reconcile, and validate benefits data across systems to ensure accuracy

Benefits, Retirement & Compliance Knowledge

• Working knowledge of health and welfare benefits, including medical, dental, vision, life, disability, FSAs, and related programs
• Experience supporting retirement programs, including 403(b) and/or pension plans, with exposure to vendor coordination, census data, audits, or compliance testing
• Practical, working knowledge of benefits-related laws and regulations, including ERISA, ACA, COBRA, HIPAA, and Section 125
• Experience supporting operational compliance activities and audit readiness

Communications, Operations & Judgment

• Experience developing and executing employee-facing benefits communications, including enrollment materials, guides, and ongoing messaging
• Demonstrated ability to analyze benefits data, identify trends, and recommend operational improvements
• Strong organizational and time-management skills with the ability to manage competing priorities in a fast-paced environment
• Demonstrated attention to detail and commitment to data accuracy
• Strong judgment and problem-solving skills, with the ability to resolve issues independently and escalate appropriately

Computer Skills & Technology Proficiency

• Proficiency with HRIS and benefits administration systems used to manage eligibility, enrollment, and employee data
• Advanced proficiency in Microsoft Excel, including formulas, lookups, data validation, and reconciliation
• Working knowledge of Microsoft Office applications (Word, Outlook, PowerPoint) for documentation and employee communications
• Experience using ticketing or case management systems to track and resolve employee inquiries
• Ability to learn and effectively use new systems, platforms, and vendor tools

COMPETENCIES

• Operational Excellence: Ensures accurate, timely, and compliant benefits administration; builds reliable processes and controls
• People Leadership & Development: Provides direction, coaching, and accountability; builds team capability and coverage
• Systems & Data Acumen: Understands benefits systems, integrations, and data flows; proactively identifies and resolves issues
• Employee-Centered Mindset: Delivers clear, empathetic, and accessible support to employees navigating benefits decisions
• Risk Awareness & Compliance Discipline: Identifies operational and compliance risks early and escalates appropriately
• Collaboration & Partnership: Works effectively across HR, Payroll, Finance, Leave Administration, and vendors
• Problem Solving & Judgment: Evaluates issues thoughtfully, balances speed and accuracy, and makes sound decisions
• Continuous Improvement: Uses data, feedback, and experience to improve processes, communications, and service delivery

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal